Review Time
I've been using Mweb since beginning of the year. They called me to offer me the new LTE package they promoting. I took it. Worse mistake ever... I downgraded my fiber package but theres a problem.. they debited my account on the 1st... Since then I don't have any network connection what so ever. It will come on but then go off when ever it feels like it... No technical support after hours... So tell me how will my internet connection be restored?
MWeb needs to up its customer service seriously. My wifi could not connect to internet. After more than half an hour's trouble shooting (with their telephonic assistance), I was still not connected. My request for a call-out was flatly denied! They promised someone will call me back - nobody did. Found myself a new service provider. Goodbye MWeb - like DSTV, you will be going down!
Absolutely terrible service, note once you sign up with them you stuck, they don't allow you to cancel. I have been waiting 5 months to cancel my line, and they still haven't released the line - I have been a client for 15 years and they every year their service becomes more terrible, I finally had enough.... don't join Mweb
Trying to charge me double for the month i cancelled out a debit order a the funds were been held back two weeks before payment and i needed the funds so i cancelled the debit order changed it to a cash now they think i owe them two payments one for a debit order one for cash, i paid the cash one i do no owe you nothing mweb sort this out
My husband placed an order for Fibre installation almost two months ago, and since then, we've experienced nothing but endless delays due to MWeb’s incompetence. He’s had to repeatedly chase them, making countless calls to correct their mistakes and try to speed up the process. On two separate occasions, customer service had the audacity to suggest canceling the order so it could be “escalated,” as if that would somehow resolve their failures.Not only has this been a colossal waste of time, but we've also had to spend a significant amount of money on airtime just to follow up with them. To make matters worse, because we've been without internet for so long, we've had to burn through a lot of money on mobile data—expenses that could’ve easily been avoided if MWeb knew how to do their job.Most of their customer support staff have been completely useless, offering no solutions, showing no knowledge of their own processes, and sounding utterly apathetic and disinterested. It’s shocking how unprofessional and dismissive they are. Despite my husband doing their job for them by constantly following up and troubleshooting their issues, MWeb still shows zero urgency or care. They don’t bother to provide updates—they simply sit back, showing complete disinterest in helping their customers.On Monday, my husband called to ensure the internet would finally be set up today after yet another error on MWeb’s part, where they needed to take over an existing line, which they had supposedly already seen on their system. Today, when he called to check, they suddenly claimed they couldn’t see the line. How does this make any sense?We’ve been waiting since the beginning of September, and we still have no internet. MWeb has been completely unhelpful and clearly couldn’t care less about their customers. This level of unprofessionalism, disappointment, and sheer incompetence is appalling for a service provider. I would never recommend MWeb to anyone and deeply regret not choosing a provider that actually values their work and their customers.
LTE service was poor so we ordered fibre. Evotel installed yesterday, still waiting for delivery of the router. LTE cancelled before the fibre router was delivered. I was told 3-5 days for router delivery - seriously? We have a business to run! I spoke to 5 people and to be told basically “sorry but we can’t help” - well get someone to climb in a vehicle and deliver the router. Zero zilch accountability. How can you switch off a service before even receiving a delivered receipt from the courier? I’m told sorry but we have to put in a new order to reactivate your LTE. So what must we do losing business because of a lack of logic from Mweb. What is Mweb going to do about this very poor service? As for the ChatGPT - you may as well bury that because it’s DEAD!
I had to migrate frkm ADSL to fibre because the only assitance from your technical department is that they cannot find anything wrong. If nothing is wrong, why do I not have internet?Next they tell you they cannot report to telkom because telkom might charge me.O.K so i migrate to fibre. On the 27th Sept Openserve arrive and install the hardware required to access fibre. They contact Mweb who says, no we cannot use the Telkom router, the will send their router. Today, 07 October I receive an sms telling me the service is now working, they have ordered the hardware and I can track the order.I check the track link and see that they estimate to deliver the router by the 14th October.In the meantime I am expected to pay for the Non-Service they are so quick to deduct from my account every month.Been trying to phone to cancel but as usual, they do not answer their phone. Pathetic!
I believe new ISPs should target Mweb’s customers. Cancellations are impossible, customer support has an average hold time of 30 minutes, and after three days of trying to resolve an issue—while spending three times the service fee—it feels like they just don’t care. I’ve been posting complaints about them with no response. The agents seem clueless; I've called about the same issue over 30 times, and neither managers nor shareholders seem to be addressing their poor ratings. I can't be the only one frustrated with their service over the past week. I called again today, and the representative advised me to log a query for a quicker resolution. However, I’ve been waiting in chat for an agent to address my issue for the past two days.I’d like to know how long it will take to cancel my line, as I’m quite frustrated at this point. Today i found out that the incorrect email addresses were given and i must log a query which turns out to be a chat that i am still waiting on an agent for...What happened:Wow..... don't dare try and get a line manager online- still with your phone bill running up and i am waiting on a call still from the manager03 October 2024 : Expressing my deep frustration regarding the ongoing issues I have faced with your service. Despite making 16 calls( today is call 19),I am still without an internet connection, which is incredibly upsetting, especially considering that my phone call bill is already over R600.Each call has resulted in an average wait time of 20 minutes, only to have no one pick up. Additionally, I made a PayFast payment, which was processed 24 hours later, but I have yet to receive any confirmation or assistance regarding my connection issues.— feeling angry.I was advised to send proof of payment to all possible wrong email addressesThis lack of response is not only inconvenient but has resulted in significant loss of productivity and money on my end.The repeated messages I hear while on hold are becoming unbearable, and it’s clear that your customer service agents are not adequately addressing my concerns.At this point, I am seriously considering canceling my service and switching to a more reliable provider. Actually please share cancellation process on this post as well so that South Africans can just know how long it will take when they're unhappy with your serviceAs I await.............. oh and check the no response on Facebook from them too on facebook
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