Review Time
(GO TO THE REAL MYPROTEIN TRUSTPILOT PAGE TO MAKE YOUR REVIEWS COUNT)It takes a horrible experience for me to make an account for a website just to leave a bad review. I placed an order for about $300 worth of protein which had not updated for 2 weeks. They had then sent a replacement after stating that there had been a problem with the first order due to the courier. The replacement order also would not update so when I requested for information they stated that the courier had lost my package, but on the tracking it never even got passed "order processed" which makes me think it never even got to the courier. Both times it was blamed on the courier, but both times it was never even picked up making their customer service and ethics questionable.
HOW MANY TIMES DO I NEED TO UPLOAD THE IMAGE HAVE YOU NOT SEEN THE PACKAGE WAS DAMAGED NOT HANDLE PROPERLY THERE ARE DISCREPENCY IN THE PRODUCT DELIVERY I AM NOT EXPECTING THIS TYPE OF BEHAVIOUR FROM MY PROTEIN ITS BEEN ALREDY THREE TIMES I TEXT U AND UPLODED THE IMAGE BUT YOU GUYS ARE JUST BEATING THE BUSH AROUND THIS IS THE FINAL MESSAGE RESOLVE IT AND TAKE REQUIRED STEPS TO FULFILL THE QUERY
Been buying products from my protein for years. Never had an issue until lately.Placed a large order worth over 100. I ordered 1 clear protine and 2 clear weight gainer along with lime 5 different vitamins. I received a notification from evri (major red flag) saying they'd posted it to my neighbours. Which are very reliable. One small box and on medium box was delivered. I had both weight gainers missing totalling to over £54. I immediately contacted my protein they were saying that there had bene an issue with payment and needed to pay it in my account. I explained this is incorrect as i paid for it through Klarna and it all was paid. Then emailed me back its been delivered to so and so. Now im getting annoyed cause ive explained twice already weight gainers are missing and iver received everything else. I am yet to have a reply but have reported it to Klarna. I know what's going to happen they'll try to say ive had everything even though i haven't.
I am utterly appalled by Myprotein's blatant dishonesty and incompetence. Two weeks ago, I placed an order which was supposedly delivered. I received a "proof of delivery" from their delivery partner showing a photo of the parcel left near some random stairs in my building. I never received this package.I immediately contacted Myprotein, expressing my outrage that the delivery driver abandoned my order in an arbitrary location without any instructions to do so. The bare minimum expectation would be to leave it outside my flat door.When I posted my experience on Trustpilot, Myprotein quickly responded with an apology and claimed they had issued a refund. This response momentarily alleviated my frustration. However, shortly after, I received another email stating they were investigating the matter and believed the order had been delivered, thus refusing to take further action.Upon contacting customer service again, I was informed that the promise of a refund was a mistake. They lied to me and are now dragging out the process with excuses, wasting my time with no resolution in sight.As a loyal customer for years, this treatment is beyond disappointing. Myprotein's terrible ratings are well-deserved. Save yourself the trouble and steer clear of this company. Their service is abysmal, and they clearly have no regard for their customers.I have the screenshots to prove everything.
When I went to the website to buy some products, it directed me to myprotein Switzerland, as I live in Switzerland. They promised that they do not charge shipping over a certain amount. When I received the products, I was charged a custom fee. When I reported this to the company, they said that normally the custom is paid by the company and that they would reimburse me the requested fee. Then they showed a very unpleasant attitude that we are a British company and we do not bear the custom fee for Switzerland. I have informed all my friends who shop here. We do not plan to shop any more. I would like to inform you too, if you want to buy a product from this British company, remember that it will be more expensive than its lining.
I have had many years of no issue with my protein but I have had to raise complaint this time and this is where there is a massive problem! There is no human way to get an answer or a result with an order problem. There is no way to cancel, even within minutes of ordering in error. And when you pay and return the item. The refund is wrong and no one will speak to me or understand the escalation. Ridiculously bad
AVOID LIKE THE PLAGUE. Disgusting customer service. They sent very short dated products and when I queried this they went in circles for days on end asking the same questions. They had all my order details and batch numbers but insisted on photos but their messaging system wouldn't accept them. When I told them this they just asked for them again. They ignored all my questions. They have lost my custom and that of my employer who were about to place a large order.
Poor customer experience with delivery recently. I paid £6 for next day delivery and ordered well before the cut off time on Tuesday. Wednesday, I get an email to say that Evri missed me and would attempt next working day, as per the automated email from MyProtein received that very day. No delivery was attempted, mr ring doorbell confirmed that. Today (Thursday) again no attempted delivery by Evri. I had to chase MyProtein and used thei Webchat service. Connected with a rather unhelpful person called Duran. They advised that MyProtein are aware that delivery hasn’t even been attempted and that there’s a delay. This wasn’t proactively advised and had to be pressed to find out what is going on. I’ve been assured that I’ll be reimbursed for the £6 delivery however he couldn’t provide any meaningful insight or explanation as to why the comms from them states that the delivery was missed, by me, which is factually incorrect. Terrible customer experience from a well established brand. I have asked for a complaint to be reviewed, they clearly need to look at their automated notification process to tailor the expectations they’re giving to customers, or lack thereof in this use case.
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