Review Time
Hello againThis is a follow up review for MyGermany.Finally I got my shipment and no bad thing or lost items, so regardless this problem I will rate MyGermany with 4 stars. For sure I will continue use them service the service is good the shipping prices is very fair so recommend.I hope don’t face again any problems.Even I would like to thank Christian Schmalisch for the effort he made.Best wishes Hadeel
The service provided by MyGermany is absolutely fantastic. I truly appreciate their dedication to ensuring a smooth and efficient shopping experience in Europe. Their platform makes it incredibly convenient to access and purchase items from European stores, which might otherwise be difficult to obtain. The process is straightforward, and the speed of their service is remarkable, ensuring that orders are handled with care and efficiency. Their customer support team is responsive and always willing to help, making the entire experience stress-free. I highly recommend MyGermany to anyone looking for reliable, top-notch assistance in cross-border shopping. They’re simply outstanding!
I am always happy and trust Team at MyGermany.com. They are very helpful, professional and really dependable. Never thought to move to other company to handle my package from Germany.Price is reasonable too. Good job, MyGermany.com!!! Keep up!
I used the forwarding service MyGermany since 2021 for at least 10 to 15 times and my experience is very mixed – between perfect and absolutely horribly. As long as the customer service is not involved (like for Drop Shipments) it works very well and I am very pleased. In the past I also had some good experience with the customer service, but it is NOT consistent. Several time it took weeks to get problems solved that were caused through MyGermany (e.g. a missing parcel that no one could find until the CEO got involved). Worst case it my last order. End of April I placed several concierge orders and two of them are still open. I contacted the team several time (maybe 4 t0 6 times) in the last 6 weeks and ask about the ETA and I got ABSOLUTE no response (only the acknowledgement of my message). Dead, silence. I called them and left a message, used the chatbot, the form and email but no response. It feels horribly not to be able to get help. Half of the shippment sits in the warehouse and I can't proceed. Therefore I can't recommend them.
I often use freight forwarder services from many countries and I have to say that for packages from Germany I will always go with MyGermany without a doubt.I think that they always choose the right shipping cardboard size (this way I don't pay extra useless shipping cost) and they nicely protect the packages.And above all, the 60 days of free storage is very comfortable.
Mygermany website look like complete scam. I got a laptop battery from amazon.de already a week but i cannot get it. Each time i go to ship it is showing 10000 euro to ship. I have send them many email but no response. I think i have lost my battery.
I have been using Mygermany’s services for over 3 years now, and I’ve always been super satisfied with their friendly and excellent customer service, and I’m happy to say that I’ve done more than a dozen shipments with them and everything is always packaged securely and nothing has ever arrived damaged nor has anything ever been missing. I highly recommend Mygermany and will always use them for my forwarding needs when purchasing from sellers in the EU.
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
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