Review Time
Initially, communication was prompt and courteous, with clear promises regarding purchase and shipment. However, this was followed by complete silence — no replies to emails or any further updates. Fortunately, I had not made any payment.Later i learned that my concierge had turned sick and he appologised for not getting back to me. By that time i had taken my business elsewhere
There are some reviews claiming that MyGermany is a scam site, and that was not at all my experience, (though I was terribly worried while waiting for my package after reading some of the reviews here) - So I want to leave an honest review of my experience, for those who may be here nervous about their packages and wondering about the legitimacy of MyGermany.It took a while, but I received my package today, and it came packaged safely- I am beyond thrilled & relieved.I found MyGermany's customer service to be very, very good. They always answered within 24 hrs on their work days. And they were always very kind.All in all, the process took about a month from when I ordered the item/had it shipped to MyGermany to receiving it today. And part of the delay was due to the item being marked as dangerous goods and getting held up by DHL while they waited for the shipper declaration from MyGermany. There were some bumps in the road, and a bit of nervous waiting, but I am super grateful for the service they provided.
I sent out my packages to myGermany warehouse after that I came and read bad reviews in here and to be honest I got scared so I contacted them through mail because it's the only way to contact them, and they told me that there is nothing to worry about.My experience with myGermany so good everything went in time, just be patient they deliver in the working time I received my package today, the good thing is they accept cryptocurrenciesSomethings to make myGermany is to update website and make it more easy to use and add some icons and organise it, add live chat that would help to grow because people want to get answers fast and lower shipping rates.Thanks to Zoli especially.
We have been working with this company for some time. While their service and response time were never exceptional, it was tolerable—until our most recent experience, which was unacceptable on every level.In our latest order (chocolate marshmallow products), they stored our goods in their warehouse for over a month during extremely hot weather, despite our repeated requests for urgent dispatch. Our follow-up emails were ignored or responded to with long delays—often more than a week. Excuses were given, but no real action was taken.When they finally shipped the goods, they charged us a fee that was **35% higher** than the typical rate without justification. Worse, the product arrived completely **melted and spoiled**, causing us a loss of **over €2,000**.We submitted several claims to their claims department, all of which were **ignored**. Additionally, they continued to charge us for a **premium monthly plan**, **even after we formally canceled and they confirmed the cancellation**. This is not only unethical—it borders on fraudulent behavior.I strongly advise others to **avoid doing business with this company**. They have shown themselves to be **unreliable, unresponsive, and untrustworthy**.
what a nightmare!ordered a lawnmower robot through their concierge service for delivery to thailand. initial email contacts were promising, so I sent them 2,800 euros to cover cost of item, concierge fee and freight to thailand. after that, communication was a one way stream. I received some pictures of the item showing that they ordered and received it, but zero explanation of what the next step would be. email inquiries met with silence. after about two weeks I had it and informed them that I would request a charge back through my credit card company and report them to the police. then all of a sudden I got a message that dhl shiping had been arranged. when i asked for a tracking number, it took a few more days until I received that. several days later I checked with dhl who informed me that the shipment was created but no pick up had been requested. email to myG again, who assured me that it had been picked up. dhl still didn't have a request for pick up. i told myG that i had it with their run around and lies and that I had informed my bank to initiate a charge back.a week later, i suddenly received a notification from dhl that a delivery was headed my way. obviously myG's bank informed them of the charge back request and they needed to provide shipment details. customs in thailand was another hurdle because no proof of purchase was submitted by them - a concierge service would have provided that. I finally was able to get it cleared and shipped to my place. the whole ordeal took 7 weeks instead of maybe two, generously speaking. not once did I hear from the so called concierge, who took a 10% commission. stay away from this business unless you're a masochist!
My shipments arrived at the MyGermany warehouse on 25.05.2025 and were divided into three packages. One package was shipped, but although the payment was taken, I never received any update and the package never arrived, so I had to cancel it. Even after canceling it, the shipping fee was never refunded.After that, one of my packages completely disappeared from my account, and the remaining two return requests have not been processed for months.I tried to contact customer support many times, but I never received a response.Even worse, I was charged storage fees despite not receiving any service.After 7 months of waiting, I still have no solution. I no longer want any return shipment — I just want to pick up my items directly from the warehouse, but I still cannot get any assistance.This has been a very disappointing and stressful experience.Yasin Cem POLATACCOUNT NUMBER: 52471738
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
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