Review Time
I have been using MyGermany for around a year or two now to buy from private German/Austrian eBay sellers and whatnot. Generally I'm really pleased with the service. I've never had any issues like damaged goods. Shipment is fast, cheap and reliable. They also offer free consolidation of multiple packages, which is a real money-saver for me.
After some really responsive customer service from Kate, I paid for MyGermanys’ concierge plus service last week. It was to buy a turntable from Kleinenziegen, so something that required some communication (as promised in the concierge plus service).Since then I’ve had no updates (or at least none that make any sense - my requests for updates just get forwarded back to me verbatim). I don’t know what’s happening but I suspect it’s the last I’ll see of my 30 Euros and have little hope of them executing the purchase I’d asked them to.I’m certainly glad I didn’t hand over the full cost of the item I’m asking them for help with. That would have been 600 Euro lost rather than the 30 Euro I seem to have lost.Update. It’s a week after I was charged 30 euros and also a week since I last had contact from the company. Would seem to have been scammed.
Great forwarding company!!! Top service and good prices! The few times I've have had any problems, they have solved the issue. Of all the forwarding firms I have used around the world, I find MyGermany to be the best! I like how easy it is to use, and how easy it is to have an overview. Many good shipping options. I use MyGermany for all packages from Europe - to be resent to Scandinavia. Very recommended!!!
I had used another forwarding company in Germany before. But myGermany is definitely my choice from now on. They keep your packages for 60 days for free. I sent them a lot of car parts, more than 25 packages. After that I asked them to be consolidated and they sent me a picture of item in my packages before that. myGermany has been definitely a great experience for me!
TLDR: They overcharged me by €10 due to them entering the wrong package measurements, and wouldn't rectify it.Longer version:I used myGermany to forward a tiny package on to me. I used their shipping estimator beforehand, which estimated €19 in fees. When it eventually arrived, I was charged €29.7 - a 50% increase.I queried this with myGermany, and they gave me package dimensions that bore no resemblance to reality - their "recorded" dimensions were 3x the actual volume of my package. Even entering their package dimensions they recorded in to their estimator only came to €24.After multiple emails back and forth with support, they offered €5 credit to my account.Needless to say this is worthless - I wouldn't trust that any future deliveries aren't also charged 50% higher.
myGermany is the perfect package forwarding service from Germany! myGermany checks so many boxes (pun intended): Multiple carriers are offered, they work with typically restricted items, and they offer consolidation and other services. Packages are usually processed on the same day, and queries are answered quickly.
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
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