Review Time
I have used myGermany for almost 3 years (a couple of times mainly related to car spare parts) and I am very satisfied with the service offered in terms of item consolidation and shipping back to my country. The item arrived well packaged and quickly. Good solution of Item
I asked my Germany to arrange the shipping of an e-bike plus an additional lithium battery from Germany to Japan. The bike arrived from Czechia and was initially stored in myGermany warehouse under my name. I got pictures to check the content. After that, they arranged shipping to Japan as "dangerous goods". Needless to say there were many concerns and points to be clarified in the process, taxes, custom fee etc. The freight team answered all my questions in a timely fashion and the shipment arrived safe and in time as planned. According to my calculation the quoted cost included a 20% markup on the original shipping cost as their fee. I find this reasonable given the reliable service. I can recommend MyGermany.
I love using myGermany, and I've shipped over 15 boxes, but recently, their service has started to decline. Whenever I email with questions or need help resolving issues (like missing pictures, further instructions, missing packages etc), it takes a week to get a response that is incomplete or not helpful. I think communication could be better, such as providing notice that a major shipping carrier like UPS is no longer an option or that shipping rates are increasing or decreasing.I hope myGermany will add more employees to their customer service and consolidation team to improve the experience.
MyGermany has consistently ensured that my items are inspected, consolidated, packed and delivered safely and soundly each and every time. The packaging team does a world class job and the staff at MyGermany have always gone the extra mile to accommodate my specific needs. Highly recommended! (•‿•)
UPDATE:After scouring the internet, we managed to get in touch with the CEO via email who finally made things start moving again. Christian has been great in pushing the team to expedite the delivery and we have received our items in time for our second child’s arrival. The process is indeed easy but the initial experience was unfortunately soured. This is a legitimate company with some great potential but they require some revamping in procedures and/or staff training to prevent these incidents and experiences. Christian, thank you for following up with us. You are the sole reason I am adding 3 stars to my original review in hopes that there is a change in the business flows. I hope and wish you and your company the very best of success. I do hope to do business again with you in future, with much less trouble of course. Cheers & thank you. INITIAL:My customer number is ****3901. I used MyGermany to purchase and forward a bed back in December. It has now been over a month, and there is still NO update on the status of the bed on my account page or anywhere else. I emailed the merchant and they managed to confirm that there was an order by myGermany Concierge and that it was delivered to them on Jan 10th. I understand Christmas is just over, but how many weeks does it take to reply emails and calls? We are okay with delays but some replies are required to manage expectations (i.e. we are busy with backlogs, or customs are delayed)This level of service is completely baffling. This experience, which started out great with prompt replies on inquiries, has been nothing but frustrating and disappointing after payment has been made. And now, with a newborn on the way in a few months, we are in limbo wondering if we should look for another bed for our toddler who is eagerly awaiting her new bed, or do we wait for this one. Or do we end up with 2? Please get back to us Dora, Kate, Johanna & team.
Avoid at all costs! Email responses are mostly non existent. As others have said, they ignore half if not most of the email and respond with just a few worlds. I've been waiting 6 days for a shipment I PAID FOR which has still not been shippped. Emails since have gone unanswered, both my goods and payment for shipping is in limbo.[edit: shipment 51097803]"Auto: Thanks for your message Re: Re: Documents for shipment from Nigel *********** (51097803)"
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myGermany enables you to purchase any product from German online shops regardless where you are in the world! We meet this promise by providing you a German shipping address, individual customer service and package forwarding service. We purchase, pay, check, photograph, store, consolidate, repack & ship your items, and take over customs handling & the preparation of customs documents.See more
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