nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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GobblesMiaz
Putting lives at risk!

Absolutely appalling! Paid £80 to get my son and myself to a funeral in Chiswick (from Lewes) today. Last minute cancellations made a mess of the whole journey. It makes a mockery of the modern worlds constant health and safety and risk assessments! As businesses-we all have to spend a lot of time and money on getting this right un yet this very large company are allowed to put people under enormous dangerous personal pressure, make them have to run where it is not safe, to make connections and cause exits to be blocked by passengers and their luggage (especially at Gatwick) because there are not enough trains. What happens if there is a fire or a need to evacuate?! We should be encouraged to use public transport not make it almost impossible. Disgusting!

1
Date of experience: May 08, 2024
Jayson Bell
The UK rail service is on its knees

The UK rail service is on its knees, trains cancelled at the last minute even though it is obviously Neve gonna be there on time how these companies can keep going rinsing money from the country is a joke

1
Date of experience: May 05, 2024
Holden
The UK rail service is on its knees

The UK rail service is on its knees, trains cancelled at the last minute even though it is obviously Neve gonna be there on time how these companies can keep going rinsing money from the country is a joke

1
Date of experience: May 05, 2024
Collin
Thanks to selfish individuals in the…

Thanks to selfish individuals in the train industry I have missed a funeral due to take place when your striking you get paid far too much as it is for a poor service anyway your an absolute joke all of you who strike and work in rail industry should be absolutely ashamed of yourselves no wonder no one likes you selfish overpaid lazy people and we pay too much for all our tickets.

1
Date of experience: May 03, 2024
Medea Wright
Thanks to selfish individuals in the…

Thanks to selfish individuals in the train industry I have missed a funeral due to take place when your striking you get paid far too much as it is for a poor service anyway your an absolute joke all of you who strike and work in rail industry should be absolutely ashamed of yourselves no wonder no one likes you selfish overpaid lazy people and we pay too much for all our tickets.

1
Date of experience: May 03, 2024
Michele
Beware signing up to Complete Savings

Beware buying anything online and inadvertently getting signed up to Complete Savings. This company has taken £15 a month from me without my benefitting from any so-called online savings.

1
Date of experience: Apr 30, 2024
Hale Parker
Beware signing up to Complete Savings

Beware buying anything online and inadvertently getting signed up to Complete Savings. This company has taken £15 a month from me without my benefitting from any so-called online savings.

1
Date of experience: Apr 30, 2024
Tony F.
Well done staff ! .

I went from theobords grove In cheshunt to hamstead Heath . I was apprehensive as I have not been on this journey for years and forgot the best way to travel . you hear scare mongering stories of disruptions of service & people. The wonderful helpful staff & travellers who made my journey effortless . A special thank you to Abdul at theobords & the lovely staff at hamstead . Didn’t get your name keep up the great work .

5
Date of experience: Apr 19, 2024
yopyopmaster55
Well done staff ! .

I went from theobords grove In cheshunt to hamstead Heath . I was apprehensive as I have not been on this journey for years and forgot the best way to travel . you hear scare mongering stories of disruptions of service & people. The wonderful helpful staff & travellers who made my journey effortless . A special thank you to Abdul at theobords & the lovely staff at hamstead . Didn’t get your name keep up the great work .

5
Date of experience: Apr 19, 2024
Clark S.
ZERO CUSTOMER SERVICE SKILLS

Twice this week the 5.03pm train from Broadgreen to Lime street station has been cancelled so I have had to wait 45 minutes( in the pouring rain today) A mother and her young son also had to wait and she was desperately trying to keep him warm. 2 trains flew by though. When I tried to mention it to the ticket office at lime street I was first told I was wrong, then told they only deal with trains going out. WHAT WOULD YOU LIKE ME TO DO, TRAVEL TO MANCHESTER TO PUT A COMPLAINT IN?? Its your company. Shocking customer service. Not that anyone will care about this review.

1
Date of experience: Apr 18, 2024

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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