Name: cancun-shuttle-transportation.com
Telephone: +529989800259
Rating: 4.1

Thiago Marques Gabriel Guest

Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance. Support was

Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance.

Support was unhelpful, and I had to pay for a taxi myself.

They initially agreed to refund but then stopped responding completely.

Very unreliable service. Avoid.

Date of experience: Apr 01, 2026

Thiago Marques Gabriel Guest

2 weeks ago

Service not provided

Service not provided. Waited more than 2.5 hours at Cancun airport with no assistance.Support was unhelpful, and I had to pay for a taxi myself.They initially agreed to refund but then stopped responding completely.Very unreliable service. Avoid.

Date of experience: Mar 28, 2026

M T Guest

3 weeks ago

DO NOT BOOK WITH THIS COMPANY!!

DO NOT BOOK WITH THIS COMPANY!!I prebooked our pick up from Cancun airport. We met up with the representative on the ground when we landed. He told us it would be about 10 minutes. After 45 minutes he told us no driver was sent. After 50 minutes he told us to take a cab because there was no driver even coming. The company won't even answer me now as I have requested my money be returned as they did not provide any service. FRAUD!!

Date of experience: Mar 16, 2026

EL Guest

1 month ago

I have rated this as a three because we…

I have rated this as a three because we had a very negative experience at our pick up from the airport and then positive experience on our way back to the airport

Date of experience: Mar 11, 2026

Andrea Guest

1 month ago

We needed to be picked up the day…

We needed to be picked up the day before our flight, it was easily arranged with a phone call. Once the transfer was confirmed, an email was sent to me immediately. Payment through the link was easy and a confirmation email was sent. Everything was handled with ease.

Date of experience: Mar 11, 2026

Sherry Guest

1 month ago

Great experience

Great experience once I was able to pay. Issues on both sides. Very friendly representatives and easy to find. The driver was very nice and polite. I did not wait for the van. Drive was great. Thank you for the great service.

Date of experience: Mar 09, 2026

Rocio Lizbeth Rioja Delgado Guest

1 month ago

Good service!

Date of experience: Mar 07, 2026

Velma Davis Guest

1 month ago

We waited over an hour and did not get…

We waited over an hour and did not get picked up although we text several times.

Date of experience: Feb 22, 2026

Hector Manuel Ymiquez Guest

1 month ago

The friendly staff

The customer service, friendliness and knowledge were outstanding. I just hope they are at the airport on time and the same vibe carries through.🙏

Date of experience: Feb 19, 2026

Ivan Urrutia Guest

1 month ago

Estafa

Estafa, no contestan y se quedan con tu dinero. No reserven con ellos. LADRONES!!!! Scammers, they don't answer and they keep your money. Don't book with them. THIEVES