Review Time
How come there’s all these bad reviews on trust pilot yet on Natrustep they have 5 stars. So if you’re reading this it’s too late, you’ve been conned like the thousands whose comments are exactly true. Not based in the Uk, not orthopaedic, cheap plastic. 14 day money back (well that’s a joke). Report to your local trading standards
Like other reviewers, I wish I’d read these reviews first. Sizing appalling - I ordered a 6.5 after following the advice on the website. What I received was more like a 4.5; my big toe actually hung over the front edge of the sandal! The parcel took ages to arrive and I’m not holding my breath for a refund after contacting ‘Chatbot Emma’. Quite passive/aggressive language used in the probably AI generated reply: ‘Please send your inquiry only once via email. Repeated replies to your ticket or sending a new email with the same concern (for example, one or two days later) will cause your ticket to be placed at the end of the queue and treated as a new request’ in other words ‘go away and stop wasting your time, you’re not going to see your money again’. DO NOT use this company and warn as many people as you can to do the same. Total scammers.
DO NOT BUY FROM THIS COMPANY THEY ARE CROOKS. Based in China, the sandals I bought cost £39.90 and when they arrived they were very bad quality. I did send them back, at a cost of £13.60 to the address in China, but the parcel is still 'pending', they are a dishonest company and their website needs removing. I have reported them to Action Fraud, please do the same so this bunch of crooks can be closed down.
DO NOT BUY FROM THIS COMPANY THEY ARE CROOKS. Based in China, the sandals I bought cost £39.90 and when they arrived they were very bad quality. I did send them back, at a cost of £13.60 to the address in China, but the parcel is still 'pending', they are a dishonest company and their website needs removing. I have reported them to Action Fraud, please do the same so this bunch of crooks can be closed down.
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