naturstep.de

1.2
1.2 Based on 230 reviews

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Average Rating

1.2

/
5

230 Reviews

5 Star
3%
4 Star
0%
3 Star
1%
2 Star
1%
1 Star
94%

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IFerreros30
Shoes arrived wrong size

Shoes arrived wrong size. Wouldn’t replace - just offered 50% off another pair. No guarantee that would arrive as purchased. To return you have to post back to China at your own cost- almost the value of the shoes

1
Date of experience: May 15, 2025
Charisse Walker
Shoes arrived wrong size

Shoes arrived wrong size. Wouldn’t replace - just offered 50% off another pair. No guarantee that would arrive as purchased. To return you have to post back to China at your own cost- almost the value of the shoes

1
Date of experience: May 15, 2025
Angelina Howard
I would give no stars

I would give no stars! Absolute con. The reviews on the website must be false. Wish I’d looked on here. Shoes were two sizes too small - their fault but they want me to return and pay for tracking and insurance. To China! Even though it was their mistake. Also shoes were cheap and nasty. Then no guarantee you will get your money back. Total con! £35 down the drain 😩 Don’t touch them with a barge pole. Lesson learned. Only buying from guaranteed trusted uk sites from now.

1
Date of experience: May 15, 2025
Terence Ross
Misleading Offers, Unreliable Customer Service, and Delayed Refund

I’m very disappointed with my recent experience with this shop. 1. They constantly display misleading marketing on their website, saying “The offer will end by today”, but the exact same message appears the next day — and the day after that. This is clearly a tactic to pressure customers unnecessarily. 2. I returned my items and received confirmation that they had been received, but even after 18 days, no refund was issued. 3. Only after sending several complaint emails, and finally contacting them via PayPal, did I receive my refund — and very quickly after that, which makes the previous delay even more frustrating.This experience has really damaged my trust in this shop, both in terms of transparency and customer service.

1
Date of experience: May 15, 2025
Bianca Brooks
I would give no stars

I would give no stars! Absolute con. The reviews on the website must be false. Wish I’d looked on here. Shoes were two sizes too small - their fault but they want me to return and pay for tracking and insurance. To China! Even though it was their mistake. Also shoes were cheap and nasty. Then no guarantee you will get your money back. Total con! £35 down the drain 😩 Don’t touch them with a barge pole. Lesson learned. Only buying from guaranteed trusted uk sites from now.

1
Date of experience: May 15, 2025
Hugh Baker
Not what it says on the tin

My wife ordered Sandals from them took an age to come arrived in a plastic bag very poor quality strong plastic smell. Asked for refund two or three times then were told to send back to China. I guess like your other reviewers it would cost an arm and a leg to get there making the Sandals expensive. Poor customer relations I think this company needs to be looked at very closely.

1
Date of experience: May 13, 2025
Victor
Not what it says on the tin

My wife ordered Sandals from them took an age to come arrived in a plastic bag very poor quality strong plastic smell. Asked for refund two or three times then were told to send back to China. I guess like your other reviewers it would cost an arm and a leg to get there making the Sandals expensive. Poor customer relations I think this company needs to be looked at very closely.

1
Date of experience: May 13, 2025
Toby A.
Complete and utter fraudster

Complete and utter fraudster. Don't order anything. Completely unreliable. Goods are not received. They advertise on trustworthy websites but they are not!Close them down by not ordering anything. They are scum!!

1
Date of experience: May 13, 2025
Steve Morgan
Complete and utter fraudster

Complete and utter fraudster. Don't order anything. Completely unreliable. Goods are not received. They advertise on trustworthy websites but they are not!Close them down by not ordering anything. They are scum!!

1
Date of experience: May 13, 2025
_SM00TH_A1MB0T_
Do not use these scammers

The worst company I’ve ever dealt with. Sandals are advertised as “ergonomic, orthopaedic for pain relief “Don’t be caught as I was! They are cheap, plastic shoes with flimsy heels, not leather as advertised! Cheap made in china! I sent emails to cancel/ get a refund! But “Emma “ from customer service blocked everything, giving generic answers. Offered 20% discount if I kept the order/ alternatively I could return the shoes at my expense- £30 from the UK!! This company are not in the Uk as advertised- they are Hong king based. A total scam- disgrace and disgusting! Don’t go there, don’t order anything as you’ll be wasting your money and be very dissatisfied. They should be struck off the internet! Absolute scam and tricksters- if I could rate zero stars it would be too many! Enough said

1
Date of experience: May 12, 2025

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