nikon.co.uk

4.4
4.4 Based on 161 reviews

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Average Rating

4.4

/
5

161 Reviews

5 Star
81%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
12%

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Frederic Butler
Fantastic service from start to finish

Fantastic service from start to finish. I received my binoculars back in first class condition. I actually thought I had been sent a brand new pair. Came back wrapped in a lovely cloth? I think there is a name for this but im an amateur. I would highly recommend sending items for repair. I will definitely use Nikon repair again if I need to.

5
Date of experience: Sep 06, 2023
Myrtle Taylor
lens repair

My lens, which I use professionally 3-4 days a week for over 10 years, has developed a fault after all this time. It was repaired at a reasonable price, with many external elements replaced which had nothing to do with the fault. Quick pick up and delivery time, I'm really happy overall (to the point that I'm spending time writing here).

5
Date of experience: Sep 01, 2023
Wilhelm Adams
Very Responsive

Was hoping that my old D300 could be cleaned and the external rubbers replaced - it still works after all this time! No could do, as it's way out of support but the service rep was quick to answer my queries very thoroughly.Cost of inspection was less than I imagined it would be.

5
Date of experience: Sep 01, 2023
Homer Smith
Nikon Z8 Technical Service Advisories

I'm giving feedback on my recent experience with a Nikon Z8 and Technical Service Advisories (recalls effectively). Like most people lucky enough to have purchased a Z8, I was disappointed that the lens mount and strap lugs needed attention so soon. I researched how the recalls were being handled in the UK and realised that Nikon has set up a hub at DK AVS in Horley, Surrey and that is where my camera went. Nikon were controlling the flow of cameras into the hub for repair by issuing courier labels when the parts were available. As result, my camera went in before the bank holiday and I had it back 9 days later, with all work done and the camera presented nicely packed with a black Nikon padded pouch included. The camera works perfectly (great camera that it is) and I am very happy. I have been a Nikon owner since around 2011 and when any of my kit has needed attention, the quality of service has been superb. I have noticed that since Brexit, Nikon does a lot of servicing and repair work in Europe, and this invariably takes slightly longer but with all with the same experience, at least for me. I have no connection with Nikon, just an amateur user of some amazing products

5
Date of experience: Aug 24, 2023
Erika
Excellent customer service for repair

I have used Nikon equipment for a number of years professionally and have to say the customer service I have received has been excellent. I recently sent my camera in to be service repairs and the whole process was completed and the camera returned to me in under a week. This meant I had my equipment back and repaired in time for next job. Very impressive.

5
Date of experience: Aug 21, 2023
Katrina C.
Beautifully engineered and tough.

I've been using Nikon equipment outside in all weathers for over 30 years and in all that time have only needed to send two lenses for repair. On both occasions service and communication has been excellent.

5
Date of experience: Aug 18, 2023
Lottie Brooks
I'm a lifelong Nikon product owner/user…

I'm a lifelong Nikon product owner/user and on the odd occasion I've needed to use the Nikon UK Service centre I have been very satisfied. Contact is easy, informative and prompt. Great care is taken with the packaging and my gear returned cleaned, and very good value overall as well. Very little to fault here.

5
Date of experience: Aug 11, 2023
Bubby Morris
Superb service from Nikon Repair Centre

After damaging my Nikon binoculars, I sent them to the Nikon Repair Centre for repair. It was the best customer service I think I have ever come across.From providing the packaging label to the return of repaired binoculars. Every few days a short update to advise at what point in the repair process my item had reached, transport, assessment, quote, repair progress, invoice, return...and superb repair. Packaging of returned item was both amazingly thorough - and all bio-degradable!Awesome.

5
Date of experience: Aug 11, 2023
Maynard Coleman
Great service and efficient

Advisory was as I was about to leave on a photo tour, so we arranged collection 3 weeks later. When they had the Z8 they let me know that they’d do the 2nd advisory check too. I got the camera back in just a week. Fast, efficient and above all, friendly!

5
Date of experience: Aug 10, 2023
Carlie Wilson
Had a problem with communication on a…

Had a problem with communication on a service. They did a great job in resolving and clearly see customer service as a priority. Thanks.

4
Date of experience: Aug 04, 2023

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