Review Time
I purchased a sauna which came with a free ice bath and paid $657. I used the sauna twice before the steamer stopped working. I sent multiple videos of the issue. I requested a refund for the steamer which was submitted within 10 days of receiving the order. I was advised I would only receive a refund for the steamer, as this was the faulty part of the product. Although a tent, chair, etc would be no use to me without the steamer and I paid for all items to work together, not separately or I needed to pay to ship all items back which I was estimated 200-300 AUD back to the US. It was suggested to me to purchase a steamer from amazon with the refund funds for the steamer only. I then accepted a replacement steamer to be issued, the steamer arrived and had a non-australian plug, and I was advised to purchase a universal adaptor to use this as they now do not make the steamers with australian cords. I have back and fourth emails within 37 replies, and still my issue has not been resolved. The second steamer has stopped working after I have purchased a universal adaptor and I have given up on this product and company. It has been weeks and I havent received any notification regarding a refund, only that it was issued and nothing sent to my account. Please do not waste your time purchasing this product or emailing this company for assistance to resolve your issue,. I requested to speak with a manager multiple times. I wish I never wasted my time purchasing this product, it has wasted not only my money but my time also, when I thought I was purchasing something that would have many benefits to my health.
the product is simel easy and brings many health issues to an end, relaxation sleep better breathing sleeping blood flow all in the comfort of not only my him , in my spare bedroom just add water plug it , receive all the health benefits. i have told 100s of people in my private life and my business life/game changer
Shipped a unit that was broken. I addressed the issue to get it replaced. Took awhile to resolve the issue but customer service was great afterwards.Looking forward to using the Product after all this time. Also ordered another infrared sauna and cold plunge while they ship me the new unit
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