Name: nurecover.com
Telephone: 000000000
Rating: 3.0

Stefan Guest

AVOID - UTTER SCAM

I ORDERED THE TROPIC PRO PLUS HEATER AT THE END OF MARCH.THE ORDER WAS DELAYED AND I DIDN’T RECEIVE UNTIL 8TH APRIL,FAR AFTER THE ADVERTISED DELIVERY DATE. THE HEATER PART OFMY ORDER I STILL HAVEN’T RECEIVED. OVER 1 MONTH ON.I HAVECHASED MULTIPLE TIMES ONLY TO BE IGNORED AND HAVE ONLY LASTWEEK BEEN ADVISED IT HAS BEEN DELIVERED. THIS ISN’T THECASE. I HAVE NEVER EXPERIENCED STRESS OR IGNORANCE LIKETHIS AS A CUSTOMER. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. THEYTAKE YOUR MONEY, AND DON’T DELIVER, OR EVEN RESPOND.ATROCIOUS

Date of experience: Apr 02, 2025

_Alex_PvP_85 Guest

11 months ago

Took 2 months to receive

Took 2 months to receive. Asked several times to cancel and get refund but was told they couldn’t each time because it had been shipped. Would provide tracking number but the information was not updated.

Date of experience: Apr 02, 2025

Magnolia Morgan Guest

11 months ago

I am disapoint

I am disapoint, you have wrongly translate the temperature degree to farhanheit on your site!Huge mistakeI will return the sauna

Date of experience: Apr 02, 2025

LB28 Guest

11 months ago

Terrible Customer Service

Regarding order #NU280892, I submitted a claim on 23 March 2025 and your customer service replied on 2 April 2025 stating they would be shipping a replacement steamer to me after the original died with less than 60 days use. I confirmed my address as being correct. It is now November and Still nothing. How is this OK?

Date of experience: Apr 02, 2025

Georgene Ross Guest

11 months ago

Look up the reviews on Reddit before…

Look up the reviews on Reddit before hand. Worst experience ever and even if you try to return new unused they will charge a 20% restocking fee. I tried emailing Mar 11 to change my order only auto response back saying 24hr they will response. Mar 18 email again no response. Mar 25 finally responded and when I say I want to change my order or cancel to reorder a new one they pushed it through with a tracking label and said there wasn’t anything they could do. Even though it was just a digital label and nothing actually picked so their policy could restrict them from changing the order. Mar 11 plenty of time to change

Date of experience: Apr 01, 2025

Maude Fisher Guest

11 months ago

Order still

My order still hasn’t arrived and it’s been a little over 3 weeks…Why does it take so long. Not impressed with the time it takes to receive the order, and I’m not fooling!!

Date of experience: Apr 01, 2025

Chas Reed Guest

11 months ago

Great marketing …. Subpar follow through

I am 21 days since ordering and I still have not received the heater for my sauna. Would love to post an honest review but have not been able to use it yet. Installation was easy but there are a lot of joints and I could see the structure not lasting long.

Date of experience: Apr 01, 2025

Emil Howard Guest

11 months ago

Had an issue with my pod forming a hole…

Had an issue with my pod forming a hole around a fitting and nurecover was kind enough to replace it. Happy with the service and product

Date of experience: Apr 01, 2025

Tsuy65 Guest

11 months ago

I am a believer now!

This has to be one of the best investments I've made regarding working out and staying fit. After every workout, I sit in my portable sauna and feel the calories just melt away. Not to mention, for some reason, I sleep so much better at night.

Date of experience: Apr 01, 2025

PP51 Guest

11 months ago

Faulty dry sauna heater

Purchased a dry sauna heater. It only stays on for 10 minutes or so and gets up to 30 degrees before a safety feature causes the heater to cut out. Reported the fault but have been asked to send a video which I am unable to do as the video size is too large.The heater came unbranded , looked different from the advertisement (all black with no blue highlights and no nurecover branding) so I’m not sure if I’ve been sent a cheaper unit due to stock issues. Delivery took weeks to come.All I want is a working replacement as this heater doesn’t bring the pod upto a sufficient temperature without cutting out several times.** Update - I am being sent a replacement heater. Once I eventually spoke to the correct person , the customer service was great and a replacement was quickly arranged. I’m hopeful the next heater is fully operational.** Further update - no heater has arrived and despite chasing this up , I am no further forward. Really really disappointing.