Review Time
Be aware if you order this product, take it out of the box and assemble it and it doesn’t work, they will NOT refund you as they consider it “used” after water is run through it. How you would ever know if it works without filling it and turning it on is beyond me. Nothing delivered unusable should be considered used. Nobody stepped a toe in this thing because … it doesn’t work. We paid $750 for this product (on sale) at the end of July and cannot even use it, or get refunded. They offered to send replacement parts which were slow to come and did not fix the issue. “Customer Service” (lack thereof) is wildly slow as well. If you’re desperate to lose space in your trashcan and also throw away $750.. Nuvio is your brand!
DO NOT BUY THIS HUNK OF JUNK. I've got 2 replacements because this thing breaks everytime. Like other reviews say, it will not last a year guaranteed. I tried to get another replacement because they won't give me a refund and they said they can't because it broke due to misuse, which is total crap.I have followed the directions to a T every time and these machines just break over and over again. I wish I had the money to go and buy another one from another company, but I don't. So now I'm without being able to ice bath every morning, which sucks. Once again, DON'T BUY ANYTHING FROM THIS COMPANY!
HORRIBLE COMPANY. Product is broken and leaks. Creates a serious slipping and electrocution hazard. Spent 3 weeks trying to even get the company to respond, let alone listen. They only think the hoses are not connected correctly, despite a video and photo showing a crack in the unit itself. Save yourself the trouble and buy anything from anyone else.
I purchased on 9/10/25. I set it up on 9/14/25 and did my first plunge on 9/15/25. The morning of 9/23/25 the water was not cold, because it was not circulating. The pump stopped working. Their website ai chatbot assured me I would receive a prompt reply from an actual person to arrange for replacement parts. I have received no such response. Furthermore, I purchased their all-in-one water cleaner and it arrived with visible sediment floating in the unopened bottle. I want a FULL REFUND!THIS PRODUCT IS JUNK!!!
First off, you can get the exact same unit from China for less than half the cost but honestly don't bother. These things are absolute garbage. You're lucky if they last over a year and their warranty is terrible. They only warranty specific parts. Extremely shady company.
I wasn’t sure a chiller would make a difference, but my friend convinced me and the change has been noticeable, with less stiffness, and I’m back at the gym sooner. Setup took me under 15 minutes and everything was clearly labelled. I’d buy it again without thinking twice. I am enjoing it so much I am already thinking about getting the new model.
I set it first thing in the morning before I head out for a run and it’s ready by the time I’m back. Temperatures stay nailed down, so every plunge feels the same, which makes it easier to keep the habit. Cleaning is quick and easy, I just use the water cleaner once a week. It has been an amazing addition to my routine, now that I have it I will never go back.
I have to say, this chiller is incredible! I had a different one before, can’t remember exactly where I bought it, maybe Ice Pod, but it was basically useless in the summer. That’s the only time I really need it since the winters here are naturally cold, yet it wouldn’t drop below 70°F. The Nuvio chiller, on the other hand, is the same size but actually delivers. It cools right down to the exact temperature you set. It’s 98°F outside right now, and my water is sitting at 47°F. Couldn’t be happier.
I received my Chiller Pro on September 4, 2025. After setting it up and turning it on, it leaks badly from the hose that connects the pump into the chiller. Today is September 20, and I have been attempting to contact them to process a replacement since September 5. They provide no phone number and only give you an email address, number to text, and an online form submission. I have tried all three contact methods multiple times with no response. I have contacted them on Facebook and Instagram with no response. I am now discovering that it’s not just me experiencing this, but instead it is a recurring problem with them. There is no customer service available. Do not buy from them unless they get this resolved.
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