olivercabell.com

2.2
2.2 Based on 883 reviews

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Average Rating

2.2

/
5

883 Reviews

5 Star
21%
4 Star
3%
3 Star
7%
2 Star
10%
1 Star
59%

Filtered Reviews

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Review Time

Melinda S.
My first pair of Oliver Cabell shoes…

My first pair of Oliver Cabell shoes bought 2 years ago have been great and I'm time. This order 505120 was placed in January 2024 and I am sti waiting and it's August 2024. I've emailed multiple time and each email tells me they will be shipped in June, then July and now Aug.

1
Date of experience: Aug 08, 2024
Jethro T.
Order #556813

My 3rd review so far. 2 times they said it would be shipped next week but still nothing. I think i just lost my money. Worst company every.

1
Date of experience: Aug 07, 2024
Dark_polo77
One and done

Shoes are fine, about what you’d expect for the price. The experience is miserable. All the effort goes into marketing. Ordered early August, then spent almost three months chasing up that order. Nothing on the site concerned new releases and shipping being months later, but that’s the line when nothing turns up for a while. Customer service is prompt (ish) but you get the feeling they’re used to dealing with unsatisfied customers. Definitely not worth the hassle and I get exactly why their Trustpilot rating is below mediocre.

2
Date of experience: Aug 05, 2024
Don Morris
STILL NO DELIVERY

Order Number #555663, Men's Low 1 | Fogs Ordered shoes on July 1 with standard shipping. A month later, nothing has come at all. I emailed the company on July 18 and they told me that my shoes were scheduled to be shipped out mid-late July. It is now August, no sign of my shoes nor any notification of them being shipped. When will my shoes come?

2
Date of experience: Aug 02, 2024
Horace
I ordered a pair of Ghost 1s on July…

I ordered a pair of Ghost 1s on July 31st, got the confirmation, and have reached out multiple times and gotten no response. I chose the 2-3 day shipping and no update still. Size 10 order number #563853. When in August is it shipping?

2
Date of experience: Jul 31, 2024
Andy Smith
Order number #556813

Order number #556813Ordered a pair of Low 1 | Belmont on July 4 with standard shipping (apparently 3-8 days). 26 days later, it is July 30 with no sight of my order. They said on my other review that it will be shipped before late july but still got no track n trace. Will my order ever come?

2
Date of experience: Jul 30, 2024
Mercurio33215
No sign of refund and company is dead silent!!!!

I wish I researched the review section before placing an order!I would have found out that they actually don’t have customer service, but some sort of a weird system (bots),and then when you finally get an answer it is from different people and they all try to push the sale hard, to avoid returns and refund!!They charge return fee!The return fee is $75!!!I had to wait several days for response from them!I requested a refund 5 days ago and there’s no response.Dead silence, all replies have stopped completely, and no refund in sight!!!!If I don’t receive my refund in the next few days, my next move is dispute the charge with the CC company!Stop embarrassing yourselves and digging a deeper hole!Refund my money ASAP!!!!To answer your reply:I don’t want the shoes, I want a refund, so stop justify your actions and refund my money!!!!

1
Date of experience: Jul 29, 2024
Wilfred S.
Order numbers 563652 and 322323

Order numbers 563652 and 322323I have received either pair of shoes. Terrible communication. At this point I just want a refund.

1
Date of experience: Jul 26, 2024
Grayson Morgan
This is a marketing company

This is a marketing company. Clearly all resources go into social media and website marketing because there is NO customer service. There is no phone number and if you email a question, you get a bot response that someone will get back to you 'as soon as possible'. No commitment on when your order will arrive and no commitment on when anyone will even respond to you.

1
Date of experience: Jul 26, 2024
Sharla Hughes
Good website.

The delivering was very fast and good. Gave me many updates and took just 5 days. The shoes was amazing and looked very good. They looked very alike on the website and in real life, the color was just a bit different, but not much. I don’t get it that Oliver cabell has so many bad reviews. To me it was a very good and trustworthy website. Would definitely recommend.

5
Date of experience: Jul 25, 2024

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