Review Time
I wish I had checked the reviews before making my purchase. This was probably the worst customer service experience I've ever had. They were immediately judgmental, tried to delay any returns, and even charged me $20 for sending a defective shoe. Thank goodness for credit card protection. I feel these guys are dishonest. Buyer beware.
Order #552311I recently had a fantastic experience with Oliver Cabell, and I wanted to share it here.Neil, from their customer service team, promptly responded to my inquiry and made a considerate offer regarding my recent order. Initially, I wanted to cancel my order due to the far delivery date announced, but because of Neil's faster response and the proposal provided, I decided to keep my order.The proposal arrived much faster than I anticipated, and the quality of the shoes is truly remarkable. Because of this, I've decided to keep the order.I've been eyeing these shoes for quite some time, saving up for the perfect pair, and now that moment has finally come. It's a now-or-never situation for me, and I'm excited to proceed with my purchase.Special thanks to Neil for his clear communication and willingness to offer alternatives and a refund. This level of care and service at Oliver Cabell is truly appreciated. Thanks again, Neil and the Oliver Cabell team, for your understanding and support. I'm thrilled with my purchase!Best regards,Carlos
Ordered two pairs of shoes, and was charged for that order. Only one pair of shoes arrived. When I reached out to the company, I was asked to wait in the chat, and that wait ended up being almost 20 minutes. When she returned, I was told that there was a mishap with shipping and that they would be sent out. I said I'd rather have a refund, and she said she'd put in a request for a refund, that I couldn't get a refund in that moment. What?! So you took $150 from me, didn't send me the item, I had to reach out to you to see what occurred, and now you're making me wait to get my money back? Something isn't right here.Update - I got my refund and it's been reflected on my account. I'm thankful for that.
Oder #529216 absolutely the worst customer service in the industry hands down ! I orders these shoes on April 20th it’s now June 17th and no shoes I wrote to customer service a week ago to cancel the order and they are not only slow to respond when I was finally able to get their chat to work I spoke week Louie who was less the. Helpful and told me I was spamming them with emails. I just want my order canceled and I want my refund
Ordered the low 1 tigger last week. Order number 550064, theres been no shipping updates and I frankly expect never to see these shoes i paid 256 bucks for. I wonder if they actually sell shoes. Tried contacting them multiple time to no response. Pretty stunning. Never had this kind of an experience before.
My 15 year old son spent over 200$ from his stavings on a pair og shoes May 26th. We received an e-mail that confirmed the purchase, but no ordernumber or any shippinginformation. And no follow-ups, only e-mail containing new-arrivels. I also sent an e-mail to custometservice, but no answers. Obviously a scam, I just feel really bad for my son. Marit Fjrldstad
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