Review Time
Here's the situation, I ordered a OnePlus Pad and received it on 24 Dec 2023. There was a dead pixel so I submitted an RMA for a replacement on 28 Dec 2023. Royal Mail delivered the return on 29 Dec 2023.It has now been six weeks and I'm still waiting for my replacement. I've been in touch with customer service constantly for updates. I was initially told to wait 11 business days; then after calling again was told the service centre had begun processing the device on 18 Jan 2024.There's been no updates since then but I've called them every week and the case has been escalated a couple of times. Apparently the device hasn't even passed inspection, like really? How long does it take to look at the condition of the device?I called two days ago on 07 Feb 2024 and a guy called Alex suggested I get a refund so I could place a new order again and promised to provide a resolution by 09 Feb 2024, which is today, as time of writing. I want to add he suggested a refund because he said a replacement is not possible because they were out of stock. Apparently they keep different stock for after-sales and he implied they're not going to replenish stock. Sounds like more lies and excuses. So come today, he failed to call me like he promised at the specified time, so I had to call him and now he's making excuses saying he can't authorize a refund unless they hear back from the service centre, which is insane because they've had the device since 29 Dec 2023. Six whole weeks!So now he says he has to escalate the case to the complaints department and they need to do an audit on this whole case, which doesn't make any sense. This is going nowhere and now I'm supposed to wait for the complaints department to contact me within 5 business days, which I don't see happening.I don't see how this whole thing should even involve them contacting the complaints department when they are customer service themselves and should be able to resolve something like this. Pathetic.TL;DROnePlus customer service for after-sales is a sham. They can't authorize any replacements or refunds because they don't communicate with their own service centre, instead they give excuses and blatant lies to delay action. Six weeks later since returning my device and there's still no sign of my replacement or a resolution.
If I could give a zero I would, abysmal customer service.I took the plunge and bought a OnePlus Open, was great but then after 31 days when opening the inner screen I heard a crunch and it had black lines down it and was clearly broken.Arranging for it to be sent back was a fairly easy process, however once I saw the confirmation on the courier tracking to know it had been receive by them I didn't hear back for a week and there was no way to track the repair. I was told or would take 11 days or two weeks max to get my phone back. After two weeks nothing, so I called for an update, they simply told me it was being inspected, so another week goes by, had to chase again and told its awaiting spare parts. Another week or two and nothing, so called to explain my dissatisfaction and was told I could lodge a complaint, which I did and was told I would then sent a replacement as I had gone over the 30 days by only a single day. Move forward another couple of weeks and I hear nothing back, no word on a replacement or anything. At this point I'm extremely frustrated as I've been without this extremely expensive phone for close to 2 months now. I call again and other than the customer service person there is no one else to speak to. I've asked for a refund which has been rejected, but to make things worse the customer complaints person who is now handling the case says I have no option now but to wait for the repairs to complete, not even a replacement to be sent which was promised earlier!!! I'm fuming at this point, no refund or replacement, a joke of a €20 "goodwill gesture" voucher for a product the equivalent of €1800, it is coming up to 9 weeks for something that should have taken 2. Oh, and the myrepair.sbeglobalservice.co.uk for tracking DOES NOT WORK! I will never buy another OnePlus product again, EDIT: I see that they've responded to me below with a standard reply, I have already supplied my full name and address for a replacement, I dont know else they are waiting for from me, feels like I'm constantly being fobbed off.
I purchased my phone "OnePlus 11" on November 17th 2023. Soon after making the purchase I screen broke and i claimed my insurance and got the screen fixed. The body of the phone was scratchless and fully intact even after the screen broke. Once when I got my phone back from the service centre I kept the rubber band intact for almost 15 hours just to make sure that the adhesive is dry but I found that the body of my phone was popping back out and there was a visible gap between the screen and the body. I went back to the service centre, wherein they kept my phone for another day and claimed that they've stuck the phone back again after stating that the mistake was made from their technicians end and that they've now stuck the phone back properly but again the same problem happened. I was pissed off at this point. I called OnePlus customer care and filed a complaint. They asking me to go back to the service centre so that they could talk to the technician and the technician confirmed the same problem. On the same day due to gap between the screen and the body , the glass body of the back of my phone cracked without dropping or any external force. The phone was in my pocket the whole time. After which it has been 1 week of me calling them twice everyday to get a replacement but all I've ever been told is that I'll recieve a call back from them but nothing has happened so far. The only solution I'm left with is to file a case in consumer court.
Minus One - rip offI paid £1599 for the oneplus open.It arrived faulty. I returned it.A 2nd one arrived and I used it for LESS THAN 2 WEEKS.The large screen broke when I opened it IN NORMAL USE. I have not dropped it.I escalated my complaint twice stating clearly the breakage was through normal use not dropping the phone.I have personally bought 10 phones from oneplus and also purchased several for other members of my company.To say I am deeply disappointed with Oneplus is a massive understatement.13th December - Warranty repair denied22nd December - appeal deniedCase ID: 231219-005485Waiting for your responseDate of experience: 22 December 2023So warranty is worthless, an their reply should be to lovely ex customer and plaintiff in court as I will never buy their products again and will sue them.
Said sign up for discount voucher. No voucher. Complained, argued with customer service, then got voucher. Voucher failed to work. Many emails later got them to place order....Ignored all my emails and ordered the wrong one for meGive up and cancelled order....order at your own risk.......Case ID: 231130-008093
What a terrible company to deal with. I returned a tablet under their 30 day returns policy in December 2023, despite contacting them acknoledging the return half a dozen follow up calls later I'm still awaiting a refund.Thankyou for your follow up here but I've still had no proper communation as to when I will receive my refund. This has been dragging on for two months now and I've lost all faith in OnePlus. Companies that rip off customers in such a way sholdn't be allowed to trade.
So they want to split my order of 1 charger1 cable! earbudsI contact them and they can't work out what's wrong. I help them test their site and at no point they help out and fix the order.Now after they are done they ask me to order another color and for the normal prize.I am so happy I did not need support on something I bought because this may be the worst support I have ever experienced. They say they are customer-focused but I dont think they even know the word support. I say as they do: Never settle.Never settle for such bad support."Hello, Daniel!Thank you for your patience and understanding!As promised, I check the situation, and the Nord Buds 2 Thunder Gray are out of stock. They should be restocked in approximately two months.If you do not wish to wait the according time frame, you can try ordering the Lightning White color.For any other questions, we remain at your disposal!"The last update from them is to order all items but in different color and higher price.When I have ordered Should try and contact them for a discount on the delivery.I am so glad I have never bought anything because good luck getting any help.Still not solved so I really hope you dont need any support
I've always purchased Mi phones before, but today I thought I'd look at purchasing a new One Plus phone for my wife. I was particularly attracted to the well reviewed OnePlus Nord CE 3 Lite in lime green, but sadly it was not in stock, but a different colour was.As I was about to leave the website, I received a pop up, offering an additional £30 discount code if I purchased now. I pressed the redeem button, but nothing happened. I then manually added the discount code in checkout for the in-stock grey version, but received a code not valid error message.I then entered their UK Online Chat Support for help, but was immediately told that there was NO SUCH CODE. I felt rather embarrassed or perhaps even a liar by the staff members blunt response; but fortunately for me, I had taken a screenshot of the pop-up which also displayed the code. Despite this, the support handler Stefan C, was unhelpful and even asked me if I was using a proxy server, but I stated that I wasn't.As no other meaningful assistance was offered, I chose to leave the chat, and I will now look elsewhere to purchase the new phone. I have always been a brand loyal customer, but on this occasion, I thought I'd take a look at OnePlus phones, due to researching many positive product reviews.However, it seems that customer support is somewhat lacking, which appears evident by the myriad of negative reviews posted here on Truspilot.It's not nice to be made to feel like a liar, even if that probably wasn't the support staffs intent. But that is exactly how OnePlus made me feel. I have screenshots of my chat as evidence.
i took oneplus Nord 3 i love the phone, everything is good.but idel charge sometimes works and doesnt work, as you mentioned. suddenly there is drop in charge even when the phone is not in use. its been three months now, from past one month my seeing some changes in the "charge-going down", it feels charge goes down so soon. well at night to morning (usually 1 or 2 percentage goes down). now 5 to 10 or even 15% percentage of battery drops down.There is no much apps on my phone, just some daily use apps and i have restricted all its background activites too. i dont use much the phone so when i use and there is this happening i can easily tell. sometimes the phone heats up a little while using the phone. no games so just basic apps, and the phone shldnt heatup guys.i feel u can u solve this two major problem for every Oneplus Nord 3 5g users i guess. many more updates are yet to come so fix it guys. finally for optimisation of battery dont say to turn off the "LOCATION " whats the logical in it when we have to to turn the location off. cant keep turning on and off everytime. we cant say when our phone will be stolen. could improve that also.i hope u will fix it with many more updates to go.im a fan of Oneplus and this is my first phone so dont dissapoint me (us).thank you
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