Name: oneplus.com
Telephone: 000000000
Rating: 1.4

Graham Wilson Guest

Extremely frustrating experience

I've had an incredibly frustrating experience. For three months, I've been trying to get my phone repaired, and after countless emails, it returned to me for the third time with yet another issue. I'm very disappointed; even though I believe the device is good, I won't be purchasing from this brand again.

Date of experience: Dec 04, 2025

Joelle Sanders Guest

3 months ago

Disappointing brand experience

I experienced a common issue with the screen displaying a green line. They had previously assured me of a lifetime warranty on such problems, but upon sending it for repairs, they claimed the warranty no longer applies. This feels like a scam, especially since it’s a known issue and they have not taken responsibility. This brand is one to avoid due to their dishonest practices.

Date of experience: Dec 03, 2025

Harold Cook Guest

3 months ago

Unable to purchase online due to stock issues

Trying to buy products online is impossible due to constant out-of-stock messages, forcing me back to the shopping cart. The online support is unhelpful and disconnects the chat if I don’t respond quickly.

Date of experience: Dec 01, 2025

Edgar R. Guest

3 months ago

Promising devices, poor customer service

The devices might be good, but the customer service is lacking. I faced broken links, unhelpful automated chats, and a frustrating return policy, compounded by unreliable shipping.

Date of experience: Nov 28, 2025

Phillipps Smith Guest

3 months ago

Received the wrong model

I purchased a new model, but received the previous version instead. This has been quite disappointing.

Date of experience: Nov 28, 2025

Hubert B. Guest

3 months ago

Purchase experience with the latest tablet

I bought the latest tablet, and the website was user-friendly. My order was well-packaged and arrived ahead of schedule. Everything functions as expected.

Date of experience: Nov 28, 2025

Nevaeh Foster Guest

3 months ago

Reconsidering my purchase decision

I was considering ordering the latest model, but after reading numerous reviews, I've decided to wait for another brand's offerings instead. My previous loyalty lies with a different, more established brand.

Date of experience: Nov 27, 2025

Jacqui Walker Guest

3 months ago

Deeply disappointed by support and warranty

I'm very disappointed with this brand. My device developed a known issue without any physical damage. When I sought help, I was informed that only purchases from the official store would be eligible for a free replacement. This policy is unfair, especially for a defect that occurs without misuse. It's disappointing that a brand that once valued customer care is now unwilling to support its products unless bought directly from them. This experience makes me reconsider recommending them.

Date of experience: Nov 22, 2025

Christian Clark Guest

3 months ago

Delivery issues and poor support

I ordered next-day delivery for a device, but it's now five days late. Support keeps directing me to the delivery service, which provides no real answers. This has been the worst customer service experience I've encountered, and I still haven’t received my device.

Date of experience: Nov 22, 2025

leonord54 Guest

3 months ago

Check your charges carefully

The devices are great, but the company seems fraudulent. I paid a deposit for a discount on my order, but when it came time to pay, they tried to charge me much more than expected. Customer service was unhelpful, and email confirmations were delayed. This feels like a scam, and I am currently seeking a refund. They have yet to take responsibility for their mistakes, and I'm considering escalating this issue to the authorities.