Review Time
The devices are great, but the company seems fraudulent. I paid a deposit for a discount on my order, but when it came time to pay, they tried to charge me much more than expected. Customer service was unhelpful, and email confirmations were delayed. This feels like a scam, and I am currently seeking a refund. They have yet to take responsibility for their mistakes, and I'm considering escalating this issue to the authorities.
just received a new OnePlus 13r, offering a free gift, I picked the charger, phone has arrived with No Charger!! contacted customer support, said would look into it, got no update, so emailed them,then told you don't get that free gift with your purchase. Basically scamming people wouldn't have ordered phone from them if id known customer support was so bad!!! looking at all the other negative reviews!!!
I liked the brand, I've had the Oneplus 1, 3, 3t, 6, 6t, 8, 13 and I just bought the pad 3 which I also like. For some reason I didn't get the free pen and I have to wait 15 days before being able to start the process of getting it. I explained I want to use the tablet with pen without waiting too long, but there is nothing they can do even after esacakriin. But I was offered a 10 dollar coupon... I ended up paying 110 dollars for the stylo 2, I will return it and request the free one in due time, all very unnecessary and wasteful. I've never had a customer service not being able to help on this level, even after a customer for 10 years or so. I will honestly say, I will never buy any phone or tablet again, that's how annoyed I am.
Brand new OnePlus nord 5 (a week old) took a small fall and the back already shattered. Had to pay €63 for a repair that was done badly (the back started coming off again after one day). Asked support for help, sent them all the photos they wanted… and then they basically ignored me. Really disappointed in both the phone quality and the customer service. Im never going to by any of their products anymore and would tell the same story to people I know.
Inconsistent. One update might be OK but the next will totally feck your experience. It's almost as if they want to drive their users crazy.Have been a OnePlus user since the 3t but the 11, 12 and 13 have pushed me closer and closer to the dark side.The ecosystem is absolutely rubbish. Mag chargers and watches are the absolute worst.Avoid OnePlus. Avoid Android.
I received a coupon: "138.98 € off on OnePlus 15 Bonus Drop Bundle". The promotion where you could get the 125-watt charger was supposed to start this morning at 10:00. I was waiting for the start right down to the second. A few seconds after 10:00, the website showed "OUT OF STOCK". This is some kind of joke on the customer. I managed to quickly refresh the page, clicked the red button to add the product to the cart - I was happy that I succeeded. I quickly entered my card number to make the payment... and then I received a message on the screen that the product was no longer available. What's the point of this whole promotion? Probably just to annoy your customers. I'm considering canceling my £99 pre-order for the OnePlus 15. Things like this should never happen. You don't take your customers seriously.
Bought a Oneplus pad 3 in august.Start to finish has been a really poor experience, the OS is slow and laggy, face recognition doesn't work, the camera is low quality and performs badly in most scenarios, multitasking is clunky and frustrating to use, the sound quality is okay but peaks heavily at higher volumes. Worst of all, the included keyboard case has left deep visible scratches all over the screen in less than 2 months of owning it, despite me being extremely careful with the tablet and only using it lightly, it gets overly hot when I'm not doing anything strenuous. The pen is cheap, plasticky and barely attaches to the tablet, the magnet connection is so weak that simply placing the tablet down disconnects it.I was bought this as a tablet for entertainment whilst I'm in hospital for cancer treatment, and wish I hadn't so I could've avoided the hassle and stress.
I have green line on the screen and customer service told me to send it to repair and said if it's not physically damaged then we will replace the display for free under "lifetime warranty" but well after checking my phone they said it has been bought 4 years ago so WE DO NOT COVER IT ANYMORE!!!Now asking me to pay £340 for repairing my OnePlus 9 pro or pay £30 for returning back to me without repair.IF YOU CANNOT REPAIR IT UNDER WARRANTY LIFETIME THEN STOP MISLEADING THE CUSTOMERS AND PROVIDING DEFECTIVE PHONE SCREENS.I HAVE ALL THE SCREENSHOTS SAYING THEIR CUSTOMER SERVICE THAT IT WILL BE COVERED UNDER LIFETIME WARRANTY BUT WHEN THEY CONTACT THEIR HIGHER TEAM, THEY SAY IT IS OUT OF WARRANTY AND WE DO NOT OFFER ANY LIFETIME WARRANTY!!STOP THIS NONSENSE FOR LITTLE BIT OF SOCIAL STUPIDITY GAIN AND INSTEAD PROVIDE WHAT YOU SAY!!!
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