Review Time
I ordered the OnePlus 13 and decided to return it (never even opened the box). Since Monday, I’ve been trying to process the return, but every time I contact support, they just tell me their system is down and to “wait 24–48 hours.” I’ve reached out every single day, and I keep getting the exact same response with no real solution.I don’t understand why something as simple as returning an unopened phone has to be this difficult. Very disappointing experience, and it makes me hesitant to ever purchase from OnePlus again.
On the 29th i returned a new watch and two pairs of ear buds. Got a copy of the return label, and even got the driver to date it, and sign it. Today they send me an email asking for the stuff back, when they know they have it, as the lady wasnt expecting the ear buds so she would have to do something new. Still no refund, shame on them.
I ordered a phone one month ago. The parcel was supposed to be delivered by Royal Mail but it was not. Royal Mail acknowledges this fact. I have reported this to OnePlus. They have been "looking into the issue" for 2 weeks but failed to provide any update, deliver my phone or return money despite numerous attempts by me. As things stand my money is with OnePlus and I will need to resolve the issue with the credit card company. Do not buy anything from the company directly
Do NOT buy from OnePlus — this is a scam. Stay away! OnePlusNever shipped my phone or watch. Despite repeated attempts to reach out, Zack Russel have refused both a refund and a reshipment. At this point, I need either my money back or my order sent again. where the CEOOrder # A112505183558000355Are you kidding me? Don’t waste my time with your copy-paste garbage. I don’t care what your so-called “logistics” and “courier partners” say — I NEVER received my phone. Stop insulting my intelligence.You stole my money, ignored my proof, and now you dare to tell me to “understand”? I will NEVER understand fraud.Let me be crystal clear: I will spend the rest of my life warning people to stay away from your scam of a company. Every single day I’ll keep exposing your lies and dirty tricks until no one trusts you anymore.Keep your pathetic excuses — I don’t buy them, and nobody else will either.
Do NOT buy from OnePlus — this is a scam. Stay away! OnePlus Never shipped my phone or watch. Despite repeated attempts to reach out, Zack Russel have refused both a refund and a reshipment. At this point, I need either my money back or my order sent again. where the CEO Order # A112505183558000355
New OnePlus 13r right out of the box...problems. Apps that wouldn't work properly or at all. Standard Android features that wouldn't work. I did two complete updates and no change. Emailed OnePlus customer service and basically got "bot" responses. Then got the "run around"...send us detailed videos of each problem you're having...send us proof of purchase...REALLY???!!! I continued to get this run around for three days and finally just sent them a final email telling them that I was sending the phone back to the dealer...still within the fifteen day return period...returning it as a defective phone. They also made an issue over the fact that I bought the phone from a phone store and didn't ordrer it directly from them!!! MY OPINION...DON'T EVER BUY a OnePlus phone!!!
I want to share my experience so others don’t go through the same nightmare I did. I tried to do a trade-in with OnePlus, but because they use Mondoaffari, it turned into an absolute disaster.The offer I was given was far lower than what I was originally quoted. I kept emailing Mondoaffari, trying to get answers, but all I got were generic, unhelpful responses that didn’t address my situation at all. Weeks went by, and I never received a single payment, leaving me frustrated, stressed, and out of pocket.Honestly, I expected better from OnePlus. Their trade-in program clearly lacks oversight, and partnering with a company that treats customers like this is extremely disappointing. The entire process felt confusing, slow, and hopeless, and it caused me a lot of unnecessary stress.If you’re thinking about doing a trade-in with OnePlus, please reconsider. Based on my experience, Mondoaffari cannot be trusted, and OnePlus’s program does not protect or prioritize its customers. I learned the hard way — don’t make the same mistake I did.
Claim your business profile now and gain access to all features and respond to customer reviews.
transportsaver.com
www.dunyarestaurantplymouth.co.uk
ogndentalstudio.com
brecklenmeyer.com
adrinolinks.in
pilotcycles.com
simplychrono.uk
renta.network
mo-corner.com
syntheticproaudio.com
