Review Time
Bought the oneplus pad 3 with two cases from the oneplus webshop. Order didn’t arrive complete. The pad and complimentary earbuds were missing from the parcel, contacted the support and they started a case. 4 weeks went by and after emailing/calling with the support service still no progress on the case. No refund or replacement. Dont feel heard by the support team. Probably the worst support I ever experienced from a webshop. Would not recommend buying here!!
Phone and smart watch purchased and due to be delivered on the 24/09/25, 21 days later and still not delivered.DHL Ecommerce are uncontactable and one plus cannot do anythingI await the standard response -Hello dear customer,Thank you for taking the time to provide us with your valuable feedback.As a customer-oriented company, we always appreciate suggestions and feedback from our customers. I am sorry to hear that you are having issues with your order.The relevant team has been informed, and you will be contacted on email as soon as possible.Have a lovely week :)OnePlus#NeverSettleAbsolute joke, have reqested a charge back from my credit card company.
I have not received my order and and its coming up to a month now. I first ordered one plus around 14th October and its coming up to the 14th of November in two days my order has been marked as returned to sender from the delivery courier for since i have tried contacting customer support firstly they said they're unable to reship and they will action a refund. they had then changed there minds and told me to wait. this has been the most frustrating experience I have had with any company. please return my money
I ordered from OnePlus Netherlands on August 13 (€783). DPD and OnePlus claimed delivery on August 18, but I never received the parcel. Despite repeated requests for proof and follow-ups, OnePlus only gave generic replies and eventually told me to contact the police. No refund, no replacement. Excellent products, but unacceptable service.
Had a faulty OnePlus Pad 3, spent three hours trying to find a way to refund it on the website as the official RMA form had "Gone to space! Be back later." or something of that effect, found a button that did different things every time I clicked on it, and eventually found a way to email. Emailed, received a response a day later, then no response for five days. Ended up ringing, to which the poor custom service agent was obviously instructed by the company to attempt to force the customer to go through attempts to fix the issue when the product had a fault that couldn't be fixed. After begging to the customer service agent to please issue a refund as I had quite literally exhausted every possible avenue to fix the issue (programs crashing multiple times no matter what kind of program it was, graphical issues where polygons would display distorted or a vision similar to static) so eventually they issued a refund and it came through. Thank multiple heavens, gods, and Buddha.
I ordered a Pad3 after much thought; although sadly didn’t check customer service reviews. I paid for next day delivery (as I was going to be in) but it didn’t arrive. I messaged them and they said once arrived email back and they would refund and compensate. It arrived the next day and I emailed them, I was then told they wouldn’t refund the next day shipping. After multiple emails they offered £8 credit, On the verge of returning as a company who quibbles over £14 how terrible will they be if something goes wrong with the tablet! From the reviews here their CS isn’t good. I’d rather get the Samsung slightly inferior tablet but know I’ll get better service.
I am using Oneplus 8, when I am purchased it, phone will work properly but after some when I update the software then green line is appear on the screen and I am very scary about this, I go to service center they said that your phone is fall on floor or water that's why green line is appear, you should change the display worth 10,000, price of phone is 30,000 and there is not my fault in green line, my phone is not fall anywhere, but the service center will not change it in free. My money is wasted, so I suggest all not to purchase the Oneplus phone, But now the company claim of free green line solution for the user, If you want to take risk with your money then buy oneplus phone. Thankyou
I tried OnePlus TWICE! Both times the monitors start having green lines. Both phones on the age range of 2-4 years. I had the ONE PLUS 10 PRO and ONE PLUS 8T, both phones were incredible reliable (but only for a few years) In both phones, processor , memory, battery lasted and would have lasted many years more. If there would not be the faulty monitor i would keep recommending One Plus. Exchanging them is insane expensive and not reliable. I have to say that my phones are WORK phones. I live in Panama City, with humidity on average of 80% so the materials are exposed to a lot of rain and harsh conditions. I m very sad with the situation. I have read in many forums that One Plus will blame me for letting it drop for the fault , which is just ridiculous, eighter the monitor breaks and is completely useless, but faulty LED or diodes or something is definitely a quality issue .
I really wish I had read all the Trustpilot reviews about mondoaffari the company Oneplus use for trade ins, I sent in my Samsung S7 tablet. As others have alluded to, the company is awful and your device will be graded as grade C so they can offer you the lowest possible amount. The company has a policy of low balling anyone who trades in a device regardless of condition, sight that the device show signs of wear. When I say signs of wear they mean even the slightest hint it has been used.Oneplus should be ashamed of using such an awful and unscrupulous company, after such a bad experience I now actually want to return the Oneplus Pad 3 I bought.How companies are able to operate like this beggars believe, it is an absolute disgrace and they’re scamming customers out of the real value of their devices. Avoid them at all costs
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