Review Time
I bought the OnePlus Nord 4 expecting a solid, high-performing device as advertised. What I got was a phone that records in 4K—but can’t even play back 4K video. That’s not just disappointing—it’s misleading.Despite OnePlus claiming that “no other customers have raised this issue,” a simple search on community forums and user reviews proves otherwise. I am far from the only one frustrated by the gap between their marketing and what the device actually delivers.After reaching out to support, I was given the runaround and eventually told I was past the 15-day return window—despite delayed responses on their end. As a “gesture,” they offered me a €20 voucher for accessories. Frankly, that’s an insult.This experience reflects a company more interested in pushing sales than in standing by its products or taking customer concerns seriously. If you’re thinking about buying a OnePlus device based on their “flagship-level” promises—do your research first.The Nord 4 is not what it claims to be, and OnePlus support is even worse.
One Plus has ruined my experience of watching Samsung channels on my Samsung TV. The advert they are currently running is about 30/40 times louder than the program I am running or any of the other adverts.I will be watching some afternoon T.V and the One Plus advert will come on and it’s like having my T.V on 100 Volume.If it is later at night I will be watching with earphones and this adverts comes on and it is actually physically painful it is so loud.I am disabled and the Samsung Channels are my main source of entertainment, they are now unwatchable because I am being subjected to this extremely Loud advert without warning.I hope this company is fined for this and that they go under and cease to trade, they have ruined many Samsung channels with their ridiculously and unbearably loud advert.Shame on you!
I ordered a phone which was supposed to arrive by 11/07 - I paid for next day delivery which they provide via DHL except their delivery isn't next day at all; due to issues with DHL I've had to place another order and I paid again for next day delivery - the order was placed on Wednesday 16/07 so I would have expected delivery on Friday but no, it's due to deliver on Monday. This was a present that was needed today (Friday) so to not even get a Saturday delivery is incredibly disappointing; especially as I had been in contact with customer service I had hoped they would have pushed my order through knowing the situation. If you cannot provide a next day delivery service to Northern Ireland then make that clear so that customers don't waste their money. EDIT 21/07: I received my phone on Saturday so it ended up only being a day late and OnePlus have refunded my delivery charge. Score amended to 4/5 and I will also say their customer service has been generally helpful and quick to respond. Still don't pay for next day delivery if you're in Northern Ireland.
The only reason I bought was they were the only legitimate seller offering the 13 at this price.If I'd noticed they'd cancelled the free case I would have bought from Amazon (had to get the case from them in the end anyway). Who the hell needs a free pair of buds and the wireless charger is worse than the wired one they used to ship anyway.Will never buy direct from these clowns again.
Bought a OnePlus Tab from the website with the option for a trade in, sent my device as per their instructions and received an email saying that the IMEI/SN is not correct and therefore I have to spend €27 just to get my device back, which is HALF THE COST OF THE TRADE IN?! my first experience buying with OnePlus and probably my last. What a scam of a company and the trade-in company is completely useless too, they also have terrible reviews which goes to show it's not just me this has happened to. PLEASE AVOID
Ordered OnePlus Nord 5 on 8 July. It arrived on 10 July and phone is great thus far.However, the OnePlus website said that a protective case would be included. Phone arrived without a case. I queried this with OnePlus (Case ID: 250711-000161) and they said "that there is an error on the OnePlus product page, there is actually no protective case in the box for OnePlus Nord 5 in Europe." No offer of a free or discounted case.Beware when dealing with OnePlus that they may change what is included and that their website can be misleading.
I have been a loyal OnePlus customer for over five years, investing significant amounts of money in phones, accessories, and smart devices for myself and my family. Until recently, I wholeheartedly trusted and recommended the brand repeatedly; however, after my latest experience, I can no longer do so and will not be purchasing or recommending OnePlus products again.I purchased a OnePlus Watch, which is explicitly advertised as having an IP68 water and dust resistance rating. One day, after my usual morning workout, the watch’s battery was depleted. As I had done many times before, I removed it from my wrist and placed it on the charger. To my surprise, the device did not turn on again. Since the watch was only six months old and still under warranty, I promptly sent it to OnePlus Customer Service for repair.A few days later, I received a response stating that the watch had suffered “liquid damage” and, as a result, would not be covered under warranty. This was both shocking and unacceptable to me, as the device had never been exposed to liquids beyond what is explicitly claimed under its IP68 rating and as stated on OnePlus’s official website.To be clear, this is my sixth smartwatch, and I am fully aware of how to properly handle such devices. In fact, with my previous watch — also rated IP68 — I took the risk to use it in scuba diving (not professional) and remains fully functional. This OnePlus Watch, on the other hand, was used only in a swimming pool during a regular practice session.To make matters worse, OnePlus implied the damage was my fault and offered me a 10% discount on a new watch, along with a suggestion to “recycle” my current device. For the record, I have no interest in a discount; I expect my watch to be repaired or replaced under warranty as any reputable company would do.Based on my experience with similar devices, this is clearly a product flaw of the watch's sealing, yet OnePlus refuses to take responsibility. This approach is not only extremely disappointing but also feels deceptive and disrespectful to loyal customers.I strongly urge others to be cautious! Should an issue arise, you will likely be left alone and blamed for defects that are clearly due to manufacturing failures.Through this experience, OnePlus has not only lost my business but also my trust and respect.
Purchased a OnePlus 12 last year unfortunately I dropped the phone, my own stupid fault.With no insurance in place, phone powered up and alarm was going off every morning as set but all touch screen functions stopped working.Screen cracked on lower corner even with protector and case in place.Prior to this didn't have any issues with the phone.Contacted OnePlus and booked in online.And sent away for repair Just had a quotation report sent through from SBE saying it is unrepairable?Now I have had Samsung's, iPhones etc having 4 kids= which have been all repaired or refurbished at some point.I went for the OnePlus as prices were very reasonable at the time, and I needed a good camera for my work, even with the hassleblad logo attached to everything.But I fail to see how a flag ship model at one point, a year later is beyond economical repair or that parts are unavailable.I will never recommend that any one purchases any of these products if a year later they are obsolete.It all seems to be a bit of a con.?Lesson learned stick to the bigger brand names and make sure you have insurance in place.
I recently purchased the OnePlus Pad 3 and was excited to try what looked like a premium productivity device. Unfortunately, the experience as an Australian customer has been frustrating and deeply disappointing.Unlike the U.S. version, the Australian Pad 3 comes with none of the key accessories. The keyboard — a must-have for anyone looking to use the tablet seriously — is not included, and worse still, it’s not even available to purchase in Australia. The Stylo 2 and case, both included for free in the U.S., are instead sold separately here for $99 and $50, respectively. Even the charger, which comes standard in the U.S., is missing from the Australian box.On top of that, Australian buyers are only offered the most expensive model — 16GB RAM and 512GB storage — with no lower-cost options available. This lack of choice, coupled with missing accessories, makes the overall value proposition incredibly poor for Australian customers.Perhaps most disappointing is the misleading messaging. Influencers who received early review units showcased unboxings where all accessories — keyboard, Stylo, case, and charger — were included. Many of them also mention the tablet working as an extended display with a Mac. These features helped build anticipation, but the product Australians receive is clearly not the same. The tablet does not support extended display functionality with macOS, and the box contents are bare by comparison.It’s disheartening to commit to a pre-order only to discover after the fact that you're getting far less than your overseas counterparts. At the very least, OnePlus should make the keyboard available for purchase — or better yet, include it, especially for those who supported the product early on.Right now, the Pad 3 feels like a great device wrapped in a poor experience. I hope OnePlus reconsiders how it supports its Au customers.
Thieves!!! Beware of their trade-in program. They make a pre-estimation of your device and when it arrives at their facility they void it due to some additional conditions, not mentioned before, so they can get it for free. Or else they ask for an expensive fee for return shipping. So instead of getting something for your trade-in, you need to pay them to get it back or give it to them for free!!!! Don’t mess with these gangsters!
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