Review Time
I ordered a new One Plus 8T on 25 March as I thought my old phone had given up the ghost. After a day my old phone started working again so I returned the new 8T the day after receiving it (27 March). The returns process on the website wasn't the clearest but I described where requested the reason for the return and was provided with a return label. The phone box was unopened and everything was returned in its original packaging so I assumed it would be fairly straightforward. It is now almost 2 months later and I am still yet to receive my refund for the phone. I have been in contact with the One Plus customer service team who, whilst always being polite, have completely failed to offer me any explanation as to why my refund has yet to be processed. For the first few weeks I was passed to different support people, always telling me that my problem had been escalated. Now I am finally dealing with one person but I keep being told that it will just be a few more days - three times!! I'm getting so fed up I'm seriously considering submitting a claim through the small claim courts for my money. I had previously been a massive fan of One Plus phones and, whilst the phones are no doubt still great, I will never go back to them due to this incredibly poor customer service.UPDATE: despite waiting patiently for a further two weeks, I'm still yet to move further forwards with my refund. Although I have now been told 7 times by their customer service assistant that he is checking with the service center and to give him another 2-3 Business Days... Shocking service from One Plus
Only 1 as I can't put less.Rejected a damaged delivery and they wont refund me.Customer Service is a nightmare!!!As per their order email, I rejected damaged package to be told they wont send out a replacement, they'll only refund. They can't provide me any documentation to state that is the process. They then receive the device back and get into a dispute with the delivery firm about it. Still no refund. I must wait for them to sort out the blame of why there was a damaged parcel between them. (To get my refund for a device I was never in receipt of.)This would all be bad enough but I have to beg for updates every couple of days. To which I get a stock response of "we're looking at it, wait 48 hrs' 15days after rejecting the delivery. Each way I chat to their people (i'd like to say customer service but they're just not) I get a slightly different take on it. If I'd been told the whole process upfront I may have understood but being led on every couple of days is insulting.The last straw was being on a call to a 'complaints' person to be told, 'oh, you should've accepted the parcel and then returned it'.I quote "Note: If the parcel arrives with severe damage to the packaging, please refuse the delivery. Before signing for the parcel, unbox the parcel and check if everything in your order is included."Wow, just wow. I had a previous device and do love their devices but I'd rather go somewhere else just so I know I'm not going to be mucked about.
One Plus had requested to submit the police report for loss of parcel but not sharing signed delivery copy to get police report. I spoke to FedEx, they are saying, it is possible to delivered different apartment # if the address is multi level apartment building. FedEx was asking One Plus to submit the claim to check their side but no response from One Plus. I lost my hardly earned $$. they don't care about customers. very worst customer service in the world and they are irresponsible.
Third review... after waiting over 6 weeks for phone repair and getting absolutely nowhere with customer services... I threatened citizens advice consumer services and all of a sudden I was getting a replacement phone even though they had previously ignored this request! Now, low and behold there is yet another delay and I STILL haven't received the replacement phone (over 7 weeks later)... this company is the biggest joke EVER! APPAULING AND VERY UNPROFESSIONAL... Don't even deserve a 1star rating!
Phone less than 6 months old with intermittent network issues - sent in for repair once and issue still not fixed. Been hung up on twice by call centre and they won’t issue a refund or replacement under the consumer rights act 2015. Have used oneplus phones for years but certainly won’t be using them again.
I purchased a Oneplus 8 in December 2020. After the end of April update, the phone died. Completely and without warning. I sent the phone in for repair, and please note as this is the bone of contention, the phone that crashed worked fine with the carrier network. OnePlus sends another inferior phone and the phone is NOT compatible with the network now - although they state the carrier I use IS the carrier they are compatible with for service! I cannot use the phone because my carrier says they put in the wrong motherboard, OnePlus says they put in the motherboard that is compatible with the carrier, and I'm left WITHOUT A FREAKING PHONE THAT ORIGINALLY COST ME OVER $800!!!!!!DO NOT USE ONEPLUS! RUN FAST AND RUN FAR! Unless and until they FIX their error and get me a phone, I am on a personal journey to review this product on every site I can find.
There was a time when oneplus looked like they would take on the world, unfortunately that doesnt look likely if their customer service is anything to go by. I had been gifted a pair of oneplus buds. They remained in a drawer for a while and when i finally decided to try them i found one bud was 50% quieter than the other. Contacted oneplus who will do nothing to help because i dont have an order number.... I have the item the box the serial number and ive never used them but still they think its ok to tell me tough luck. They dont stand behind their products and i want to make sure as many people know that as possible so you dont end up with expensive paperweights too.Just to make a point you will probably see someone reply saying "we are dismayed to hear of your poor customer experience" just like they did to everyone below and will do nothing else to correct the issue. Also if you look online you will see this is a common problem for their buds and still no solution or help to users. In what way is this not outright theft? Selling substandard products and not taking responsibility for it. We need to make these companies understand that we wont stand for this treatment. AVOID ONEPLUSIn response to you reply see comments from your own support team and stop lying to us:Greetings from OnePlus Customer Support Thank you for reverting back to us. We sincerely apologize for this unpleasant experience you are facing with our product. If I had an option I would definitely provide the replacement for you, unfortunately as per our process we can provide the replacement only if we have the order number and customer details.
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