Review Time
Used to be a happy OnePlus customer since the early days and currently having the last 4 top-models in the family. In my world you lost all credibility both in terms of product and customer support.The stability of the OnePlus 9 Pro is below lowest expectations and freezes every night and crashes randomly. When trying to investigate I found on the www that there are many other users like this. That could be ok for a period if solutions was been chased. This however does not to be the case. I reached out to support and got feedback to factory reset my brand new device loosing all settings. I objected to that proposal since this is a NON-Solution for users like me who use the phone as the primary work tool. My basic experience from Customer support was simply: We did not care yesterday, today we dont give a f... about your problems tomorrow it will be another agents problem.Never ever can I recommend OnePlusUpdate: 12/5-2021: Followed the recommendation from Support and wiped the phone. Same result. Returned to retailer and bought another phone today.
Sir I was sent my Bluetooth bullet z on 9th April and I get my device on 22nd April but my device replaced by this item today 19th day of complaint but no one response after they sent me the same mail we will get back try to solve the issue I am very hopefully about oneplus
OnePlus provides various gadgets like mobile phones and TVs. It has upgraded itself a lot in the past years and have been liked by its users a lot. The mobile phones which they offer user the android software and are trendy. Really love the experience I am having right now.
My OP8 Pro 256gb had its fingerprint sensor stop working after doing a factory reset and locking the bootloader. This is a known bug after wiping and is addressed in XDA forums as an issue with persist.img file. I tried to fix it myself but I'm not quite savvy enough to get it done so I resorted to do an RMA as the device is still under warranty for another month.When filling out my RMA request I stated my device is a Chinese model. My wife purchased it for me in China and brought it back as a gift, not knowing there were differences in the models. A OnePlus Head Moderator on OnePlus official forums confirmed Chinese phones still have warranty in North America so I figured it would be okay.I received an RMA number and shipped the device to the service center. A few days later I'm told the mainboard needs to be replaced because the fingerprint sensor is broken. I told the support that it probably just needs the persist.img file reset and sent them the XDA link but they insisted the only way to fix it is to replace the whole device. Because it's a Chinese device and they don't have Chinese mainboards, they want to charge me $540 USD + tax. I'm not happy about this, but I accept it as it's reasonable the repair center would not have Chinese parts and I figure it's still cheaper than a new phone. I considered getting the device shipped back and checking with some local repair shops, but I thought it would be a lot of hassle, and the warranty is almost up so if a local repair shop couldn't fix it I'd be stuck. OnePlus also said there's a warranty on the replacement device, and it would be a North American version, so there was some additional value here and I wasn't trying to take advantage of OnePlus.I made the payment on their website for a generic "repair" order. I don't receive any tracking details, and my order is recorded as being shipped and signed for immediately after I pay for it. I ask for updates on the return process and I never get any ETA on when the device will ship. Today I got a notification that the device is on a truck for delivery, despite not receiving a shipping notification when the device shipped and having no details on the website.When I open the box for my device I see it's a OP8 Pro 128gb device. I called customer service to tell them it's the wrong model and the service rep said they have no more 8 Pro 256gb devices, so that's why they sent me a 128gb model. I asked if I could get my old device back and he said it's already been thrown out. I said I wasn't satisfied and asked if there was anything they could do for me and he said no, but he might be able to find me a $10 voucher. He could not refer me to anyone, he could not take my number for his manager to call me back, he could not forward my case to anyone within OnePlus. I'm just stuck with what they gave me.
One plus 7pro update has rendered my phone useless. So basically I have been ripped off with this phone not even surviving one year. I will NEVER BUY A ONE PLUS ANYTHING EVER AGAIN. Stick to Samsung, Dont be fooled by the impressive features. Piece of crap. Avoid at all cost!
I ordered a new phone from one plus and was offered a trade in value off £220 but after a week or so my offer was reduced to £110 and they said the reason was either discoloration,halo,or pink screen now surely they must know which one it was I have contacted them regarding how this can be and if it could be a warranty issue as phone less than 2 years old but I have to wait for phone to be sent back then I would have to send it back under warranty claim but by the time this is done the value I was offered would be reviewed I know for a fact that this phone had a screen protector on it the whole time I had the phone so I can't understand the reason they have offered half the original offer and why can't they tell me the exact reason instead of one of three reasons
I had ordered for a new one plus 9 pro on the day pre orders started- at that point it was shown as a dual sim phone. when I received the phone, it was a single sim. I sent it back on 1st April the phone was inspected on 2nd April and I have still not received my refund. I have used calls and chats with customer service and all I get is that this is escalated and someone will get back in 24 hours. Its been almost a month now and I have no solution. Really frustrated and disappointed.Update: I have reached out several times from the last 2 weeks and i still do not have any update on my refund
I would provide a negative review if there was an option for it. This was the first time I ordered from OnePlus, thinking the phone and service would be great.I ordered the new OnePlus phone and its been 3 weeks and i have still not received it. Since the last 2 weeks i have been reaching out to OnePlus customer service, who kept telling me to wait it out, even though it was a priority order and i should have received it within 2 - 3 days.Following this, i reached out to Royal Mail who confirmed the item is missing during delivery and Royal Mail requested the sender (oneplus) file a claim form, which they have not. I reached out to OnePlus again, who claimed to have filed a lost parcel request (by a customer service agent named Lolly), however, being sceptical, i reached out to OnePlus the next day and was informed, no lost parcel request was filed. Then another another agent filed one.This is hugely disappointing! Not only this but they do not even let me cancel my order, as i requested a full refund and cancellation, since I have not received my order within the agreed timeframe. I would like to speak with the senior management in charge.
Claim your business profile now and gain access to all features and respond to customer reviews.
databridge-solutions.com
tannerbolt.com
asterselections.com
jobalots.com
newtonfallowell.co.uk
artmastersclass.ca
leafhomewatersolutions.com
new.enfield.gov.uk
thelondonlandlord.com
notino.es
