Review Time
After dealing with their customer care regarding a lost return, they finally managed to find a solution for me. They might take their time but eventually they will find a solution for you. Thanks, really appreciated. OP202101101831463189
This is the worst company I've ever dealt with. And very unprofessional and unprofessional and unorganized I ordered a gift phone and accessories never got them. When I complained they said it's delivered? I never gotten it so instead of helping me to replace the product they said it's delivered and that's it. But I paid 950.00 which I'm stuck that's crazy. I dispute it and my card company said it's delivered so nothing they can do??? Seriously amex will be hearing from me . Do not do any business with this company.Order# A112011033623831225
I have purchased a Red cable pro package from the website,within 2 minutes of purchase,i had requested cancellation.Where i had 30 minutes to cancel.After this timestamp i got a reply that it was already subscribed. But i have not.I requested with multiple mails,but the replied were very bad and irritating.I demanded a refund with all proofs.Such a waste customer care for a Brand like OnePlus
I am using one plus 8 pro since September, 2020 the phone started to lag, hang and crashing apps in 4 months didn't expected this with the so called flagship. The experience was so bad that I had to reset the phone with factory setting. My last phones were Samsung s10 plus, note 9, s 8 I never had this problem with them.The camera quality is lower than my s10 plus. I really want to trade this with s20 plus
This is with regards to the oneplus 7 pro mobile phone I use . On 7th January 2021 evening all of sudden front camera stopped working . I called oneplus helpline and they advised me few steps to run and check if it starts working but failed to help further which then the executive of yours guided me to visit near by oneplus care center. I reside in mumbai ( chembur area). So near by oneplus center for me is Kurla phoenix market City.I visited the store yesterday at 7 pm. After visiting the store the executive of yours checked my phone and advised me that there is simple repair required which will cost me 1200 indian rupees. However he advised me to submit the phone today which is on 8th of January 2021 after 3 pm so he will get this phone repair within 2 hours time .Insisted that i should not submit the phone to them now as they were at closing hours and phone repair would take more them and half hour .and would be no use to keep phone with them for a night . As per their advice I visited the store today at 3 PM .When I visited them and explained issue I have for camera and I visited them yesterday and explained above details . they checked and said there is display burning on phone which is company defect however as my phone has little dent so they would not be able to help me . I will have to pay 17000 plus amount for repair of display along with camera repair charges .I am at complete shock when I am been asked to pay for display repair when the defect is from company side. The phone display burning issue is due to company defect however I am been asked to pay display charges just because there is little dent which is avoidable. Which is not even visible . How can company expect phone to be is best shape after use of 1 year . And as an customer I didn't knew there is defect in one plus phone display . I am regular customer of oneplus phone. But this to to my surprise that company is just taking their hands off from repairing the defect which is from their end and expecting customer to pay for an issue which is not arise by them.I am sending complaint email and waiting for reply from oneplus as service center and helpline failed to help.
I was sold a defective phone with a bad display, I contacted the company they were very sorry that i had a bad experience (scripted apologies) they said the are going to send a shipping label to send the phone back and get my refund.. I'm pretty sure I got scammed.. I spoke with 9 different support team members...wow i have 7 case ID numbers
Bought a 7T for a relative a few months ago. I feel it's time to leave a review now they've had it around 6 months.The phone itself is fantastic, and super speedy and built with excellent components. Oneplus delivered next day, the price was low, and everything was great.My only real complaint is they don't update their phone's operating system in a timely fashion, usually many months after the based-upon Android version was released by Google.
Hi, I've recently bought the one plus 8T. Saddly, i had a yellow screen issue. I was unable to resolve it with after sales service. After 11 days of trying, I decided to return the phone. I was within my 15 day trial period. Customer service employees where extremely nice thruought the entire process. The refund experience was stressfull, not because I wasn't getting any news, but because I was in Canada and the company is in China :) In the end, I was refunded at 100%. Only bad thing is I had a problem with my phone and I was stuck without a phone for 2 weeks. Other then that, great customer service.So far One plus 7 pro and one plus 8T had small problems which made me send them back but I have had great customer service twice.Will give the one plus 9 a try for sure !
Bought a 6T a couple years ago and it NEVER RECEIVE TEXT MESSAGES. I use it with a verizon network. Please do yourself a favor and DO NOT buy this phone. The customer service is terrible. They basically say "gottcha!* There are a ton of other companies out there with same specs and price point. choose any one else.
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