Review Time
Spoke to someone at Customer services to confirm that the Nord 100 did come with a case as i was not able to buy one on the web site.She did check and came back to let me know that it came with a basic case. I went ahead and purchased that phone as a gift for my son , when he opened it at Christmas there was no case with it.I rang and spoke to One plus CD and was informed that the phone did not come with a case and that i should try a third party to buy a case and a screen protector.Why would you go to the trouble of launching a phone if you are not able to provide the tools that will protect the device
Absolutely disgusting service. I have bought oneplus nord which broke two months after using it. I have sent it on the 27th of November for repair and I was postponed by them each week to say they waiting for a missing part to fix it. The part meant to be with them on 24/12 so almost a month later. I have asked for replacement phone since they can't stick to their timelines not to mention a month to repair a phone is ridiculous. I was again pushed around that some team has to approve it for two weeks. Every time I ring they claim this case went further and now the replacement phone has been requested but when I ask for proof of that there is none. They can't send me an email with tracking information nothing. Absolutely disgusting service I will never ever be buying anything from this company. Not to mention the fact the phone broke after two months, absolute jokes. This is disgusting to treat anyone like that for such a long time, any other respectable company would of just send the new phone out and done.
I cannot recommend buying anything from OnePlus, if you intend to use it for gifts!!! I bought two items for my son for Christmas, and I made the purchase in good time, in early December, to make sure I got the items before Christmas. It turned out I bought the wrong items, so we would like to make a return and buy the correct items. OnePlus refuses to return and make a switch because we have exceed the 15 day return policy. So now we have two useless items in the house and my son still wishes he had the cool earbudz and protective glass. I have never experienced such an inflexible, rigid and careless customer service. NEVER AGAIN will I buy anything from OnePlus intended as a gift, as it will never be a realistic possibility to make sure the gifts are received in good time for Christmas and birthdays with the transportation time, because you get stuck with useless items if the recipient receives double-up on gifts or non-tech family members believe they have bought the right stuff...!
From my fav company to most hatered?.I bought OnePlus Nord with 5g to use that but was never able and I need to use 2 Sims. Only tells that 5g would com with upcoming update. That never come. Also most of a time Google engine don't work on my Nord. When type something loading appears and load into nothing. Try different browsers. Clearing cache etc. Never helps. Really annoyed with having great phone that it's not reliable and don't work as intended. Could be a great company but something is going wrong with OnePlus.
I purchased the OnePlus Buds directly as soon as they were available. For the last 5 months, they have worked very well. Recently, the left bud lost audio while the sensors and touch controls still work. While doing some online research, I've discovered that there is a known hardware problem specifically with the left bud.I contacted OnePlus support for help and went through troubleshooting and was unable to resolve the problem. OnePlus insisted that I return the defective bud so that they can inspect it for physical or liquid damage.This is a known issue acknowledged by OnePlus. They should just replace the bud. I have read that even if they replace the defective bud, there is no guarantee that the new one won't have the same problem.There won't be a replacement. They should have offered to send one, but did not. They did offer to open a repair ticket. I opted not to go that route mostly because I've read that even replacements have had the same issues. I've learned a lesson and will be sharing my experience with OnePlus with anyone and everyone.Save yourself the hassle. Don't buy OnePlus buds!
What is it with these phones, continually locked out on my oneplus 7pro phone for up to a minute by over sensitive screen touch software, takes up to a minute to get pattern draw to appear to be able to unlock screen. Missed so many pictures as the moments gone. Please sort out your software on these phones
Update:December 20, 2020After emailing them with the required documents Signed MPS document (a form that you need to fill out), Government ID, and Police Report to get my refund started... NO REPLY at all... They really are trying to avoid processing my refund... I have been very patient and have been following all their requirements and now they are running away from giving me back my money... All the hassle is not worth it... It has been five days that they have not responded regarding about any updates on my refund... They were emailing me every other day saying that they will assume that the account has been resolved If I do not respond within 3 days and now that I finally have all the documents, NO RESPONSE at all!!! TAKE NOTE: every review that I have here for this ONEPLUS company has the same generic reply that says "Thanks for taking the time to bring this to our attention. Rendering you a bad experience was never our intention. We are extremely sorry for all the hassle and the inconvenience caused. We are here to rectify this and turn your experience around. We will go ahead and forward your case to our relevant team on a priority basis so that you have an update on this case. Please keep an eye on your email inbox for further assistance!" for the 5th review, same response and NO ACTIONS at all... I'm already expecting another GENERIC response after this review...Will be updating another review... I will not stop my reviews until I get my money back...
Absolutely horrible customer service! If anything ever goes wrong with your phone you will be in for a nightmare. Phone is 3 months old and they will not honor the warranty and fix the screen which suddenly stopped working. They want me to pay $400 to fix the phone which was told to me during a telephone conversation but they have not sent email confirmation of the part or invoice or anything so I can actually verify the cost!!! Besides which the phone is under warranty so this is disgusting and criminal to ask me to spend nearly half of what I paid for the phone 3 months ago. Spoken with Paul Brown on the phone, no help. Email from John Mackenzie and I have replied several times, no response. Online chat with Melissa Sheraina who assured me Mr. Mackenzie would be contacting me but still no reply and that was Dec 10, over a week ago. They have had my phone for 4 weeks!!! Judging from their stock reply to all the negative reviews and the run around I've been given they are completely inept at resolving issues with customers. Avoid them at all costs and save your money!!!
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