Review Time
Don't fall into the trap - the devices themselves are great, however, should you run into any trouble it's not worth having to deal with the support team at OnePlus. I purchased a 7T back in May 2020, using a trade in promotion. I am still yet to receive the money back from my trade in. I have had numerous support cases, they are insisting that the money was sent. I have provided bank statements from the time period in question (June/July 2020) as they have requested, but still yet to receive any funds. There is absolutely zero escalation/complaints procedure, so if you get yourself into a situation like mine then you are stuffed. Will be sticking to "big names" in future for peace of mind should something go wrong.
Bought Oneplus 8 PRO 6 months ago. Expensive phone.Suddenly the screen crashed without any drop of the phone.Contacted Oneplus customer service to find a solution. Repair price 300 Euro. No thanks...UPDATED INFO: Thank you for this answer, i haven't received any mails from you though? Looking forward to hearing from you!!Updated info part 2 :It was a chat message on your homepage no support reference.But you wrote on this trustpilot review that i should check my e-mail regarding a solution?? But I havent't received anything from you?
One Plus has the worst return/refund policy, and their customer service is just awful. We bought a phone on Black Friday as a Christmas gift, now the phone won't charge properly and due to the fact that they have a 15 day return/refund policy, the company won't even hear about the fact that the phone was not opened and used until after the 15 days. The customer service experience with a representative and a supervisor was beyond awful, the supervisor would talk over me when I tried and explain things, and would just give me the automated response that “you are over your 15 days and we cannot replace your phone”. Their great solution is for me to send the phone and maybe they can repair it, or send me a refurbished replacement, after paying full price and only been using it for 11 days. This is unacceptable in so many levels, you pay good money for a product that you should be able to at least exchange if it’s not working as it should. We have been customers of the One Plus products for a very long time, since the One Plus 2 came out to the market, but no more. They do not care in the slightest about their customers. If I wanted to read about their 15 day policy I can absolutely go to their website and not waste my time with a couple of disrespectful people over the phone.
Bought a device that stated would be supported for 2 years in android versions and 3 years in security updates. Every update has either been delayed, buggy or pushed back, in the time I've owned the device they've cut software updates in half, and still couldn't keep to that schedule. The company themselves never comment on the issue. There community and communication is by all means absolutely non existent and the community app is more closely monitored like the Korean Intranet. Anything negative about the company is swifty removed. Device itself always had issue since day one and trying to get helps is like pissing in the wind on my 2nd one and still same issue as it was a manufacturer issue and cost saving effort by the company. Will never put a single penny in this company's pocket again. Overall not even worth the 1 out of 5 stars.
OnePlus Nord itself is excellent, but it has no minijack headphone socket and so comes with some free USB-C headphones. Those supplied failed within 3 months, but their customer service refused to replace claiming they are a free gift (legally, an item that is "free" but only comes with a paid item is not a gift).
worst freakin experience of any mobile I've ever used.If you respect your time and money don't bother using this company ever. it's just some kids playing with some technology who have no idea what it's like to provide mobile to a customer for daily needs.
I have a problem with my oneplus 8t screen it kept going blue in colour so I contacted oneplus support who created an rma for me to send my device to there service center in Poland. The phone got delivered on the 16/12/2020 very fast I might say. This is where the problems are they can't fix my phone yet as they are waiting for spare parts I ask oneplus support if they have any idea when parts a due they can not give me an answer all they say is leave it with us don't worry I'm sure they just copy and paste a responce any way went on chat again today asked again when do you think I will get my device back no straight answer so I suggested a replacement as I could be with out my phone for the considerable future they won't give me a replacement or give me any date when I will get my phone back.Oneplus make brilliant phones but customer service is rubbish to be honest I will try again tomorrow to get answers not expecting any good newsUpdate went back on to live chat and got same sane copy and paste response don't worry give us time haha I just want a date when to expect my phone they can't even tell me I don't no what to do now
I've had previous OnePlus phones .I now have a 6t which i have had for 2 years .since an update the WiFi drops out every couple of minutes and the screen keeps freezing.looked online and it seems this is an issue with all there phones including the newest ones.as soon as my contract ends I will be choosing a different brand.
I ordered the OnePlus 8 pro 22/12/20 at 09:15, I paid for priority shipping and was told I would receive the device by 24/12/20. On 23/12/20 in the late afternoon I realised I had received no shipping information, sure enough checking my account I found that nothing had been dispatched. I contacted customer support chat and was told it would be with me by 10am the 24/12/20. 10am goes by and still nothing, I contact customer support and am informed there is an issue with my order and they will prompt the warehouse. 25/12/20 06:10, I get a notification from DPD stating they have my order details and are expecting my package shortly. The next day, there has still been no update (26/12/20) on my package, again I contact them and they say they will look into it. 27/12/20 I speak to another member of the team who states they must do a lost package investigation, I query this as the package has NEVER left the warehouse (confirmed with DPD). I ask for a full refund and am told the investigation will take 3-7 business days and only then can I apply for a refund. I receive an email that evening stating it has been allocated for me at the warehouse (on the 25/12/20 which I knew about). 28/12/20 I call up and ask for a refund, I am told you will have an answer in 24 hours. 29/12/20 I call up and am told they need another 36 hours, at this point I refuse to speak to anyone apart from a senior manager, I am told one will contact me in 4-5 hours. 5 hours go by and no contact, I call up and demand to speak to the manager, I am told he is busy and in a meeting, eventually they put me through to him. He says he will have an answer in 2 hours for me and will call me back or email me. 2 hours later no call and no email, I call again and have to demand to speak to him again, he tells me he has asked logistics to cancel my order no matter what and, as long as they can, will cancel it and I should receive information that evening. That evening I get told I can't get a refund as its been dispatched, and I must refuse the delivery at the door and wait for it to return to the warehouse to get my refund. At this point I get confirmation from DPD I will get my parcel 30/12/20. 30/12/20 I call and ask for a refund for my priority shipping and compensation for the stress they have put me through. All they can manage is a £10 refund for the delivery (£2.01 more than the original cost) + a £10 online voucher for their store. I have now decided to keep the phone as I don't want to have anything more to do with calling their customer support and this is the quickest way to resolve it. I have now received the device.If I had been told that due to christmas and bank holidays it would take a week to delivery I would have been fine with it, but because I had been told multiple different things by multiple different people, also they were often rude and unhelpful. Furthermore, the excuse of COVID causing issues is no longer satisfactory, we have been dealing with this pandemic for over 9 months, everyone (including companies) have had to make significant changes and have had time to refine them.The device itself is beautiful, so far it is simply fantastic and I love it, the problem is the customer support and they way they treat the consumer. I strongly suggest they look at their processes and protocols. I will be making a formal complaint to the financial conduct authority regarding their customer service and unwillingness to issue refund where appropriate, given the time they had between order, me raising an issue and finally dispatch (and me requesting a refund 48 hours before dispatch) they had plenty of time to stop the order and issue my refund.Considering I spent close to £700 I expect a premium service for the premium pricetag and I shall never be dealing with this company again in the future.
the worst customer service to ever deal with. Phone has been missing for 30 days via there ups label! And now they are treating me very poorly. I have recording and proof that the my handset has gone out and the recording are from the same people who just don't care. DO NOT BUY THEIR PHONES AS THE SERVICE AFTER IS GOD AWFUL!Look at the reply they have given they are not even trying to resolve my order
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