Review Time
I requested a return label over a week ago and have not received a reply. I want to believe that they are waiting for the 14 days then I would not be able to return the item. Open Sky has a lot of items I would be interested in buying, however, I am not happy with my first experience. I would not recommend OpenSky at this time, I will update if I get a response.
Re: order#106925999 Your company is not reliable. I'm going to write to the better business bureau, because of you product you sent me. I've written to you several times to email me a return shipment label to no avail. I would never recommend buying from this company.
2 items I ordered had delivery of 5/8/2020 and the other item has no update on shipping. i havent recieved anything, i have emailed opensky 3 times with no response.. this will be the first and last time i order from them...UPDATE: got email from trustpilot that opensky needed email or order number, sent that to opensky... 2 days ago they still havent sent me anything.
Customer service has been extremely unreliable in my attempts to contact them. Originally, I thought I could hold my final judgment until my item was shipped or received, but I was hoping that would go smoothly. However, several hours after making my purchase, I was completely unable to access my account. As password reset emails have failed to send and I instead now receive a pop up advising to contact customer service, I have tried to reach out via their email and Facebook. I have received no personal response via email, and the responses via Facebook have been limited to once a day (even though my follow ups have been read the same day) and with no relevant solution. Furthermore, I found out that I was charged yesterday though that transaction was supposed to remain in a pending status until the item was shipped out. However, according to my conversation with the seller behind the listing, they have have yet to even receive confirmation of the order and so as it remains in a pending status, it has not been shipped out yet. I am extremely unimpressed with how this has been handled so far and remain concerned about the status of my account and order, and really hope someone in the company can actually help.Edit on 5/27/20: My password/account issue has not been resolved. I’d appreciate if OpenSky can follow up on that appropriately rather than assuming it hopefully had been solved. Thank you.Edit 2 on 5/27/20: A little over an hour after my previous edit, I received an update from FB support that the warehouse is preparing to ship out my item. I appreciated the feedback and a minute after sending my own response, I finally received a lone email with a password reset link that allowed me to regain access to my account. I don’t know what prompted the link, whether it was something in the system or a support person working behind the scenes, but I am grateful that I now can check my account. Hopefully this will be the last of the issues since I am really looking forward to my item, but I will modify my rating a third time once the item is received based on the status of everything then. Thank you for this assistance regardless!EDIT 3 on 6/21/20: I received my ordered item about two weeks ago and have used it almost every day since. There had been some minor damage/missing parts during shipping, but an OpenSky representative was able to contact the supplier promptly upon request to have the supplier send out additional parts. I’m extremely grateful for the assistance throughout this correspondence and appreciate OpenSky customer service reps following up as much as they have.
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