Review Time
US Customer Service number disconnects repeatedly after "Welcome to Otrium."False Advertising of promo.Bought several items during their 20% off promo, they had a technical glitch on their end and I couldn't apply the promo. No big deal, I thought, I will call them and apply the promo discount to my order they way every other online company does! A week and 6 emails later, they said No Way, even though it was their technology that failed, they won't apply the promo. They don't care about the customer experience at all. Really awful experience. They offered me 25% off a future order which is worthless since you can't apply the discount to items that are already discounted. Nightmare.
Stay away from this shop!Everything about this website is bad, bad, bad. The worst customer service I have ever had the displeasure to deal with. They advertise a coupon code which does not work, you have to pay for both delivery AND returns and they take weeks to process your returns. Their contact form does not work and they disabled both chat support and email support.I repeat: DO NOT order from this website and let's make them die out. There are much better alternatives to this abomination (zalando lounge, about you outlet, outletcity etc). Save yourself of the anger and look somewhere else (PS: their prices are not better than the alternatives). Signed,A really upset customer.
Bad experience by handling here. Dont trust this website if you buying from abroad. Very bad customer support. KEEP IN MIND to pay by PayPal if you should anyway buy from them and complain through PayPal if there is complication. The quality of cloth is very poor and different then you see them on website. I was luck and paypal got all my money back from them. :-)
I was not sure what to expect as the pictures online often differ dramatically from the real thing. The lavender dress I bought from Otrium fits perfectly. I am delighted with my purchase. So flattering, stylish and sophisticated. Thank you for making my celebrations so special!
Was very surprised at level of return fee - I get why, but will put me off ordering again. I also ordered a heavy jacket and some other items and they were badly packaged so the the box was almost destroyed when it arrived. So not only will I have to pay to get the items restocked I will also have to spend ages finding an alternate method of sending the items back. Items mainly as described, sizing rather off.
Update:Unfortunately had to knock off stars from my initial review, due to a change in their policies.I haven’t noticed, but they charge now a staggering £6.50 for returns which is much, much more than any other company out there.Very misleading as when asking for a return you get the option to return with free pickup from Hermes, which is obviously not correct as you twill then be charged £6.50 for return.For an item which is a bargain at £18, knocking off £6.50 for return is completely exaggerated. I saw Otrium’s reply to other negative reviews from people who are upset about this, and I’m sorry, but I highly disagree. There are so many fashion companies out there, all in the same boat as you are Otrium, and none of them charge such a fee for return, which many here agree is ridiculous. Honestly, I got a big unpleasant surprise from my last refund email. (My original review: I ordered some clothing on Otrium. All clothing are excellent quality and arrived really quickly - even earlier than expected! Most items were perfect fit, just as the sizing should be and I am extremely happy.I had to return a few items as they were too small or big, they have free returns (also with option of home pickup via Hermes which is fantastic) and the refund was quick.Thank you!)
Ordered a Belstaff jacket via the app. Whilst I'm in the UK the only size selection offered was IT. Ordered the correct size for me and got delivered the UK size jacket (5 sizes too big). Raised a query with customer services and included screen shots of sizes options app offers (IT sizes only). No response to date. Not sure I can trust this app anymore.
Heads up: - if you want to return something it costs 6.50€. - additionally, if you purchased something with a korting/discount, you will have to pay extra for that as well upon returning it. So I would only buy things in this store you are 100% sure will fit you otherwise you just lose money.
Claim your business profile now and gain access to all features and respond to customer reviews.
