Review Time
The service, the products and the follow up communication. On top of sincere help in choosing hiking attire, with personal knowledge of the product and environment, Luke gave advice on hiking including transportation etc. He made my sojourn in Fort Williams a dream and the essence of the Highlands experience and vacation. Bless you all.Further the Archive discounts and usage of the credit helps me even a month later in my travels to Italy. A story to tell.
Paramo has always been my first choice for walking gear as quality is excellent. However had my first ever issue with a jacket I purchased two years ago. Sent in pics with explanation and was asked to return for warranty check. They received day 1 emailed day 2 that a replacement would be sent out and received day 3. Communication and service perfect.
I had an issue with the zip on my cascada jacket and reached out to customer services. Sean was very quick to confirm I could have a repair under warranty and made the returns process very easy. I asked for a specific date for the jacket to be sent back and he made sure this was communicated to the workshop.Thereafter Lauren got in touch with an update and an offer to replace the jacket for a newer model. Obviously I was very happy with the proposal and replied as such. That was at lunchtime and the new jacket arrived before 0900 the next day! What service!It is very refreshing to deal with such a professional company and I have absolutely no hesitation in recommending them and their clothing to everyone!
I was incredibly lucky to deal with Sean Bromage at Paramo when I had some issues with some of my Paramo Kit. From start to finish Sean provided what can only be described as a 'Gold Standard' in customer care and service answering all my questions and concerns throughout. Amazing technical outdoor kit backed up by someone who cared so much about my customer experience means I'll be wearing Paramo for many years to come.
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Extend your comfort zone - choose innovative design and renewable technology.
Páramo delivers optimal comfort for outdoor people. We combine intelligent and functional garment design with high performance directional fabric systems which actively manage and move liquid water.
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