Review Time
Went on holiday and returned to find a £100 parking fine for a violation that occurred while my car was supposedly in their care. To make matters worse, all the dash cam cables had been disconnected, and the mileage had noticeably increased since I left it — clear signs the car was driven without permission. The people running this business are completely unprofessional; they refuse to acknowledge any wrongdoing and have ignored all my attempts to contact them. Absolutely disgraceful behaviour. DO NOT USE THEIR SERVICES IF YOU VALUE YOUR CAR OR YOUR PEACE OF MIND!
DO NOT USE !!!! THIS COMPANY ALOT OF THE PREVIOUS COMPLAINTS ARE SIMILAR TO MY OWN EXPERIENCE. I WISH I HAD CHECKED THE REVIEWS BEFOREHAND 😕. COLLECTED MY CAR AND REALISED IT WAS DAMAGED MY BRAND NEW CAR HAS NOW GOT A DEEP DENT IN THE DOOR AND SCUFFED PAINT WORK. NO ONE HAS CONTACTED ME BACK REGARDING THIS MATTER. IN ADDITION TO THIS THERE WAS 15 MILES ADDED TO THE MILAGE OF MY CAR. AVOID THIS COMPANY IF YOU VALUE YOUR CAR. I DONT USUALLY MAKE COMPLAINTS BUT PEOPLE NEED TO KNOW WHAT THEY ARE LETTING THEMSELVES INTO.
I wish I had been wiser and checked reviews before booking. Got caught in the classic trap: if it seems too good to be true, it probably is — and in this case, it definitely was.A. If you book parking here, be aware: it's practically in Siberia, not Heathrow. The so-called "shuttle bus" is not a shuttle at all, but a private car — and the first thing you're told is that you need to pay a drop-off charge. I refused, and at least I can thank myself for that.B. Don’t expect to show up early and hop on a shuttle. If you arrive ahead of schedule, there’s no one there. You’ll just sit in your car wondering how this magical “shuttle” is going to get you to the airport in 10 minutes, as advertised.When I returned, I expected to be collected by the advertised “shuttle” since I had booked that service — but instead, my car was waiting at the airport. I was simply handed my keys and a parking ticket, and had to pay £20 on exit out of the airport. The driver also demanded an additional £15 for a drop-off that I didn’t book.To be fair, I had messed up the terminals and he was waiting for me for a while, so I’m not sure whether the £15 was part of their usual racket or just a personal squeeze.Oh, and they broke my phone holder. Lovely.
We found the customer service from Parkdock appalling. The pick up information they sent us as confirmation was incorrect, telling us to go to the Short Stay car park, when in fact it was a hotel hoppa bus stop behind the main shuttle bus area. The bus was 20 mins late and when we were dropped off there was no one there to hand over our keys. Terrible.
0 stars. They used our car while in their possession. We have a tracker on our vehicle and it showed our vehicle being driven for nearly 2hrs. Also we had a parking fine but we were on holiday on the date of the contravention so this again proves they were using our car for personal use. We have asked for a full refund plus the PCN fine that they incurred but their customer service is so poor that don’t even respond to messages or own up to liability. AVIOD this unprofessional company.
They were late to meet me for meet and greet . Had to pay parking charge in short stay - more because of delay so that was £19.00. Returned okay (20miles on clock seemed a lot) did not check car or give me any documentation at airport which seemed strange. Worried about it whilst I was away. Seemed unprofessional. I would not recommend
I wish to warn all travellers intending to use this outfit do not under any circumstances use these cowboys for the following reasons.Car left 4 days 2 hour wait to be collected on returnOn return found car to have race settings switched on and computer settings adjusted signs car had be driven at speedDamage to offside bumperDamage to rear dentDamage to rear nearside Damage to front nearside wheel extensiveDamage to front offside wheelReaction from these cowboys we will refund your deposit when asked for insurance details I don't believe they have any litigation under way. I don't want anybody to suffer from this out operating out of Holiday Inn Heathrow be warned guys
They are useless. No contact even though they ask you to contact them when you are on your way. No responses to any messages. Waited nearly an hour with no contact to confirm their arrival.Gave up and paid again with another parking provider out of pocket but at least they gave a me a service..unlike these clowns.Do not give them your money.The review should read zero stars..
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