parkdock.uk

1.6
1.6 Based on 101 reviews

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Average Rating

1.6

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5

101 Reviews

5 Star
14%
4 Star
1%
3 Star
0%
2 Star
4%
1 Star
81%

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dave keirle
2 hrs stood at a car park waiting for…

2 hrs stood at a car park waiting for the car, lie upon lie, excess mileage on the car avoid avoid

1
Date of experience: Aug 16, 2025
Misleading Service, Terrible Experience – Avoid at All Costs!We booked with ParkDock for parking nea

We booked with ParkDock for parking near Heathrow because their website clearly stated they provide a shuttle bus to and from the airport. This turned out to be completely false.On our departure day, we arrived expecting the advertised shuttle service. Instead, they told us the bus was "broken down" and offered us alternatives like getting our own Uber.On our return, things got even worse. After we landed and called them, we were made to wait two hours. Every time we called, they claimed it would be just 20 minutes. When they finally arrived, they did not take us to their car park as promised — instead, they drove our car directly to Heathrow Short Stay Car Park. This forced us to pay extra charges just to retrieve our own car.This company is dishonest and unprofessional. They mislead customers with false advertising, provide poor communication, and cost you extra money. Save yourself the stress, wasted time, and expense — book elsewhere.

1
Date of experience: Aug 13, 2025
customer
The service is not what they advertise

The service is not what they advertise. We paid to drop our car and be given a shuttle the the airport, and back. On arrival (at a hotel repurposed as a migrant hotel), they said the shuttle bus was broken and we had to get a Uber to the airport at our expense. On arrival, they said a driver was to pick us up after twenty minutes of calling. Over 1 hour and 50 minutes later someone arrived with our car (not a shuttle) and we had to pay for the exit to the airport. The driver was also a migrant from the hotel, working illegally, after speaking with him. All in all this is a scam. Cost / benefit analysis is to stick with the typical long stay car park.

1
Date of experience: Aug 13, 2025
Dom Wight
They cancelled parking on the day of…

They cancelled parking on the day of arrival. Refund? Still waiting 3 weeks later. Not to be trusted.These people are scam artists.

1
Date of experience: Aug 13, 2025
Leigh  Jones
Absolutely SHOCKING from start to end

Absolutely SHOCKING from start to end. I booked park and ride but on the way was advised their bus had an accident so had to meet in short stay parking!!! Not what we wanted. We then arrive back to find that our keys were misplaced so had to drive over 60 miles to get the spare and then back again. Not what you want after a 12 hour flight!!!! Car was in a shocking state. Full of bird lime - no apologies at all. It was parked on a road not at all in a secure car park as their website says. They also broke the cap off the door handle to try and open it !!!!!!!!! NEVER USE THESE PEOPLE. TOTALLY UNPROFESSIONAL. I WILL BE BILLING THEM FOR THE KEY AND DAMAGE TO PAINT WORK FROM THE BIRD LIME. DISGRACEFUL. USE AT YOUR OWN RISK BUT I WOULD RATHER PAY EXTRA AND USE A PROFESSIONAL PARK AND RIDE SITE.

1
Date of experience: Aug 11, 2025
Bernie L
Avoid these scammers.

On returning from my trip abroad, I waited 2.5 hrs for them, to return my car. I threatened to report my car stolen.Then got the " it'll be there in 10 mins " bullshit, several times.Yesterday, I got a parking fine notice from Holliday Inn... which is supposed to be their business address. All a scam.My onboard trip computer, showed my car had made several trips. So now I probably have other parking fines, on their way to me. Avoid. Avoid.Avoid.There is now a review in countrysquire magazine 15th Aug 2025. SAYING the company is a scam.Trustpilot won't allow links

1
Date of experience: Aug 09, 2025
Steven McAulay
Excellent service

I was travelling from Heathrow to Germany for a week. They met me before my flight, I was running a bit late however good communication via whatsapp app. They collected my car with ease. Prices were more than reasonable, returned and met them pretty much in the same manner. From my experience it was affordable, excellent service and absolutely reliable. I would recommend to anyone who is trying to find a reasonable price for leaving their car parked at Heathrow for the duration of their travel. I will be using this service again.

5
Date of experience: Aug 09, 2025
frank White
Don’t use

Cancelled our parking on the day of departure My wife had to arrange parking with another company whilst on motorway to the airport Lied about reason for cancellation said payment would be refunded still not received after 4 weeks don’t use ripoff

1
Date of experience: Aug 07, 2025
Nilofer Ahmed
Efficient service

No issues, booked on the way to the airport. Person arrived to pick up car at short stay car park. I paid for the short stay parking ticket, handed keys and ticket over. On arrival I sent a WhatsApp text when I landed and once again when I collected my luggage. Car was in the same short stay car park as when I dropped it off. Efficient service , just what you need when rushing to catch a flight.

5
Date of experience: Aug 06, 2025
Daniel Tudose
It is a good company professional staff

It is a good company they have enough parking space cheap price safe and secure near by Heathrow Airport highly recommended

5
Date of experience: Aug 01, 2025

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