Review Time
Pick up was booked for 12 PM on 1st August. I got through customs/passport control quicker than expected. I called 1 hour and 30 minutes in advance (requested call time in advance on website is 30 minutes), car still arrived over 15 minutes late.A tourniquet and bandage which I had kept in the centre console were missing. A packet of strepsils I had, had been mostly eaten. The car had been fully serviced less than a month before dropping the car off. The engine oil and coolant were virtually full and in their correct respective tanks. When I dropped the car off 6 days prior, there were no symptoms of anything being wrong with the car. When I picked the car up there was a warning on the dash that said the engine coolant was low. Upon checking, it turned out that the coolant tank was now flooded with engine oil and the engine empty of oil, indicating either head gasket failure or oil cooler failure. I am annoyed I did not log the mileage when I dropped the car off as I do not believe for a second that my car was only driven to a parking space. TL;DR Items taken from car.Car suspected to have been driven excessively and harshly, leading to either head gasket failure or oil cooler failure.Even if it were free, I would still not recommend ParkDock. Take the hit and pay extra for airport long stay parking or another service.Edit: My car was also driven through an ULEZ, so I've also had to pay for that. The icing on this poison cake.
AWFUL SERVICE and PARKING FINE included.1st, they arrived late to pick up the car upon my arrival at the airport, despite my calling them 30minutes before I arrived at the meeting point. I had to wait for them to pick up the car for 30 minutes. 2nd, I ordered a service that included a car cleaning. The car was returned to me in the same condition I let it. Of course, they charged me for the cleaning service. 3rd, I have received a parking ticket because they let my car into a restricted parking area and they didn't pay for it. 4rd. I have tried to sort this out amicably and recover the money for the service they never delivered, as well as the parking ticket. Needless to say, I am still waiting
COMPLETE SCAM – AVOID PARK DOCK LIKE THE PLAGUE.Park Dock cancelled my booking while I was already on the way to the airport. No warning, no written confirmation, just a phone call telling me last-minute they couldn’t honour it — after they’d already taken my money. I was left panicking mid-journey and had to scramble to find last-minute parking at the airport and pay all over again.Since then? Silence. No response to messages, emails, or WhatsApp (which, by the way, has a sketchy watch photo as the profile – says it all). No refund. No apology. No professionalism whatsoever.This is a scam operation pretending to offer a service. Once they’ve got your money, you’re on your own. Absolutely disgusting behaviour.Do not trust this company. They ruined the start of my trip, stole my money, and have vanished into thin air. Reported to the bank.
The driver met us in the airport parking to collect the car when we left for holiday, and when we returned he brought it back to the airport in exact condition I'd expect. Both times it was half an hour between calling them and driver arrival - as advertised. So good service if you just need to park your car for cheap at the airport.Great service for the price, however not 5 stars since they could have been more professional. When we called the night before the flight to confirm drop off location they weren't sure if it would be an official airport drop off with a shuttle or an airport drop off. The driver who returned our car was friendly and all, but he struggled to park a very small car. Not a big deal - he got it after a few goes - but it doesn't look great for a company whose entire job is to park cars.Note that you will either hand over the car at airport short stay (£7.50 car park fee applies) or at their off-site car park and take a shuttle (£6.50 Heathrow drop off fee applies). This depends if they have more customers than drivers on the particular day
This is absolute scam website. I had to park in Heathrow and we paid the money and they said to call before arrival. The place they said to come was in front of the hotel crown plaza. It felt fishy, but we went there at the end. They said they're driver would come and pick up our car and move it to a parking lot until we returned to get it. When we were close to the airport, we called, and they said the parking lots are filled and told us to cancel it ourselves. The website clearly stated that if we cancel our reservation 6 hours into the time we reserved for parking, we won't be getting any money back. So I told them I am not going to cancel, instead they should cancel it and reimburse my money back to my account. They said definitely and in 2 days it would go back to my account. But it didn't. I called them 3 days later,and they said "sorry, it was a mistake from our part, I'll deal with it right now" and took my name, car registration details and that was it. I didn't get back any money, nor did I hear back from them again. I again called them after a week, and this time I said if you don't give my money back, i am reporting to the police, they took my bank details and said an email saying that they would return the money within 10 days.Absolutely scam, and don't fall for this guys!!!
They seemed good when I was going to the airport to drop off my car and that was it. When I was nearing the airport they said I can go to drop off area, once I handed my key over the guy said I needed to pay for parking in drop off. On my return from a 24hr journey I waited at least half an hour in the carpark for them to return my car. I paid extra for the car to be washed. However, they parked the car and handed me back the keys and went. The car was so dusty and looked like it had been in a hay field! I messaged for a refund for the car wash. They asked for my details but still haven't received a refund 3mths on! Would never use again. Wish I read reviews 😪
My car drop off went well but on returning from holiday I received a £90 Ultra low emissions zone penalty charge. Nowhere in my booking information had I been told that my car would be moved to parking via a ULEZone. After several emails and phone calls Parkdock agreed to give me £60 towards the charge. Two days later I received a second £90 penalty charge from when they delivered the car back to me at Heathrow airport. They have refused to pay anything and have said they will block me if I continue to contact them. I’m £120 down plus having paid £93 for the original booking and £7.50 for the LHR drop off when they returned the car to me after the holiday. No transparency on costs.
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