Review Time
Worst parking experience. Cars are packed in tightly together so no wonder I noticed damaged to my door (car door banged into it) when inspecting the cat the next day. Waited for 45 mins to get picked up from the airport. The guy that picked us up was a dangerous driver. i wonder if he even had a licence. he was looking at the (sat navmobile in his hand for the whole journey. even then he kept getting lost and nearly crashed into a barrier when it figured out last minute he needed the exit off the motorway.
This company seemed to be OK at first when we dropped the car off, the problems came when we got back from Italy. And this is still unresolved by the way, and police were contacted.When we returned we were picked up by a white Audi, which were still convinced was another customers car, by 2 gentleman. The driver I am absolutely convinced had no license and was potentially not even been in the country long. He nearly hit a wall as we were leaving the pick up point at Heathrow. When we arrived at the Hotel where they operate, my wife's car was not there ready for us. So we had to wait in the car. The guy who seemed to be running the show said he was sorry and asked us to wait in the car. The driver then parked car so close to bush that my friend could even open the window without a tree hitting him in the face.When the car finally turned up about 20 minutes later, I straight away noticed that my wife's change pot had been emptied and no coins were left in it, all told there was about £10 worth of change all gone. When I queried this and demanded to know what was going on he said he didn't know, and said that they've had staff that are new, and had to get rid of.This was not comforting at all. Stupidly I didn't check note down the mileage when we dropped it off. We both said to the boss, have you used this car for anything else as we've paid the ulez etc. So if its been used were going to get fined, he assured us that it hadn't.Low and behold about 7 days later, a fine came through the door showing somebody driving my wife's car along a main road in the ulez zone the day after.Immediately we challenged them about this on the phone and were continually fobbed off by the lady on the phone. And we had to pay the fine. We managed to get some money from them, but we are still owed about £30 and showing no signs of being resolved.Police showed no interest and kept getting different responses from different officers. I will keep pursuing this in the hope that this company gets shut down. Absolute scam artists, do not use.
Please DO NOT BOOK from them. They are parking SCAMMERS.I booked parking with this company from 28th August to 4th September 2025 and handed over my car to their driver. When it was returned to me at the airport, it was in shocking condition. The car had clearly been mishandled during the time it was in their care.I immediately contacted them through WhatsApp (calls and messages, even sending photos of the car’s condition), but I received no proper response. Their customer service is unresponsive and unprofessional.I paid for a safe and reliable parking service, but instead, I got stress, damage, and complete negligence. This company is not trustworthy – they take your car and return it in a terrible state, with no accountability.Save yourself the headache and avoid this company at all costs. There are plenty of other reputable parking services that actually take care of their customers and vehicles.
I used this company service again and it was 100% professional and good company recommended to everyone they came on time the staff is very kind and polite I will use this company again defintley in December I don’t know why people give bad reviews to the company who deserve good reputations 100% recommend this company
Do NOT use this company.. they told me my car would be parked indoors, it had been parked underneath a tree for 3 weeks which resulted in the paintwork being severed damaged from tree sap and bird poo, to add to that they have cracked all my front bumper , when i contacted them and told them they hung up the phone and blocked my number
Absolutely shocking service. Avoid at all costs. Despite repeated phone calls whilst we waited at the airport the driver didn't show up to collect the vehicle.Incredibly stressful, had to book another service and almost missed our flight Do not use
Our experience with your company has been highly unsatisfactory. The drop-off location's distance from Heathrow Airport proved inconvenient, particularly as the promised complimentary shuttle service was unavailable, necessitating a £15 Uber fare. Furthermore, a 45-minute delay occurred during the collection process, despite a prior notification call made 15 minutes before the scheduled pickup time. Considering these issues, the service did not meet expectations.
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