Review Time
As most reviews stated the company can be more organized. PRO: My computer came and for the price it is top of the line. as fast as the 17 at the libraries here in Tucson. I was suppose to get a 22 inch screen. Received a 20 inch screen. the company refunded me $40.00. good customer service. Con: 1. Company didn't send my wife adapter. although they are sending me out one as an after thought - I couldn't wait --went to best buy and spent $29 which also should be refunded. I needed to set everything up. 2. The DVD player did not open. This is concerning--Why...technicians should have done a thorough check of the computer before mailing but didn't. When I called they stated either I mail it back for that repair or it was on me to fix. I am not risking sending this computer back to them. I will use the $40 credit and get this fixed. Again I should be refunded. This came from their negligence. CALLING CUSTOMER SERVICE: for the most part they do the best they can. I have been hung up on from a person with a mean disposition. very rude. but when this happens just hang up and call back. most of them are pleasant. They can only do so much. So as stated at the beginning they can be more organized, accountable and responsible for their mistakes. I give it 4 stars because the computer is the best I ever had and for the price I am thankful for being able to qualify and buy a top of the line refurbished computer.
I payed for and received wrong, incompatible items for Order #611309, placed on 05/17/2023.I received a 2014 DELL Monitor, with a black power cord and blue HD15 male to male video cable.I also received a 2017 DELL modem, OptiPlex 3050 - (model D11S002, Windows 10 Pro), with NO power cord and NO compatible cable (BOTH monitor and modem cable ports were NOT the same AND not compatible with each other, therefore cannot connect!).Also, the monitor screen is MUCH older - from 2014, while the modem is newer, manufactured in 2017.I cannot job search, and am VERY disappointed and frustrated that I was shipped incompatible items that I paid for.I've included photos of each of the issues in an email to pcsforpeople.com.I'd like to go ahead and return ONLY the modem and monitor and be shipped new ones, along with their proper power cords and cables. And I'd like to keep the keyboard, mouse, and headset I received.James Keller
I payed for and received wrong, incompatible items for Order #611309, placed on 05/17/2023.I received a 2014 DELL Monitor, with a black power cord and blue HD15 male to male video cable.I also received a 2017 DELL modem, OptiPlex 3050 - (model D11S002, Windows 10 Pro), with NO power cord and NO compatible cable (BOTH monitor and modem cable ports were NOT the same AND not compatible with each other, therefore cannot connect!).Also, the monitor screen is MUCH older - from 2014, while the modem is newer, manufactured in 2017.I cannot job search, and am VERY disappointed and frustrated that I was shipped incompatible items that I paid for.I've included photos of each of the issues in an email to pcsforpeople.com.I'd like to go ahead and return ONLY the modem and monitor and be shipped new ones, along with their proper power cords and cables. And I'd like to keep the keyboard, mouse, and headset I received.James Keller
The company obviously knows they have lousy service. After reading the reviews, I realize I'm just another dissatisfied customer. I requested a laptop with upgraded software, an upgraded hard drive, and their top model, yet when I received it, the first thing I noticed is that the model was older, and it didn't even have a hard drive installed. Totally useless!!!! I immediately called and tried to talk to someone, but no one was available so I had to request a refund online. I did get a return label, but they never confirmed anything. I am disputing the charge on my credit card and requesting a full refund. They are so disorganized that the company is now sending me two items without even reaching out to me to verify. Don't use these scammers, unless you want to waste your time and money and have a useless laptop with horrible customer service.
The company obviously knows they have lousy service. After reading the reviews, I realize I'm just another dissatisfied customer. I requested a laptop with upgraded software, an upgraded hard drive, and their top model, yet when I received it, the first thing I noticed is that the model was older, and it didn't even have a hard drive installed. Totally useless!!!! I immediately called and tried to talk to someone, but no one was available so I had to request a refund online. I did get a return label, but they never confirmed anything. I am disputing the charge on my credit card and requesting a full refund. They are so disorganized that the company is now sending me two items without even reaching out to me to verify. Don't use these scammers, unless you want to waste your time and money and have a useless laptop with horrible customer service.
After reading all the reviews, I am very skeptical about this organization. It has been 2 weeks since I ordered a laptop from them and it still has not shipped. They sent an email that the order shipped with UPS, but all they have done is create a shipping label. It's still sitting in their shop and they are not even organized enough to notify UPS to come pick it up.
After reading all the reviews, I am very skeptical about this organization. It has been 2 weeks since I ordered a laptop from them and it still has not shipped. They sent an email that the order shipped with UPS, but all they have done is create a shipping label. It's still sitting in their shop and they are not even organized enough to notify UPS to come pick it up.
These people are scammers they advertised a i7 laptop but when it came it was a 2015 i3 that takes 10 min to even boot up then they was rude expecting me to pay to ship back so I called my bank and they contacted them and they refunded my money and I trashed the cpu
These people are scammers they advertised a i7 laptop but when it came it was a 2015 i3 that takes 10 min to even boot up then they was rude expecting me to pay to ship back so I called my bank and they contacted them and they refunded my money and I trashed the cpu
I think they should be more organized. I bought a computer at the end of November 2022 and I returned the next day I received it, because the quality of the refurbished computer. Now they are saying they have not received it, even I faxed the document from FEDEX mail...I am just hoping they clear their act and return my money.
Claim your business profile now and gain access to all features and respond to customer reviews.
A non-profit company headquartered in St Paul, MN that refurbishes computers donated by businesses and individuals and distributes them to those in need.
