Review Time
My pup loves her bed. We traveled all the way to Maine (13 hours), I felt safe with her Pelabarn bed protecting her and keeping her comfy. We had a small issue with the bed, the customer service department was beyond accommodating and responded so quick. I 10/10 recommend!!
During the summer I purchased the cooling gel pads, which I have even enjoyed. A few weeks ago I got word of your Big Sale, so in an effort to assist Pelsbarns move East bound (closer to me) I purchased 2 Car Beds and 2 Cooling Gel Car Beds. Short of the rainy season, we're covered for any weather!
I bought a BOGO of their cooling bed. Unfortunately I ordered the wrong size for my heeler. They sent me instructions & "asked" not "required" me to send them a tracking number. I sent it to them but the tracking number was wrong & I no longer had the receipt with the tracking # on it. They said that they could not process my return/or exchange without it. They were unable to confirm or deny the package was received at their warehouse. I was told that they have no way to check that. So im unable to get a refund or exchange. They CANNOT prove that it was NOT received. WTF! I can't believe a company doesn't track receivables. Won't buy from them again & neither will my friends with dogs.
Not only are Pelsbarn products beautiful, but the customer service is the best. I had an aging dog and ordered something comfortable for her. Unfortunately she crossed the Rainbow Bridge before my order arrived. They worked with me every step of the way to return it and find something for my other dog. I highly recommend.
The staff of Pelsbarn are all wonderful and caring people. Our 2 rescue dogs just love the car bed. And our cats love the cooling mats. The calming chews are just wonderful for our dogs especially when we have company. As well as storms . I can’t say enough about their wonderful products. It’s worth a try if you have not done so yet.
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Pelsbarn is a small female owned company that started in 2021 with a simple mission: help shelter dogs in need, while providing all dogs with thoughtfully designed products. The goal of Pelsbarn is to create a world where every dog feels loved and cared for.
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