peoplelikeclearwater.com

Two Months Late on Delivery - Zero Communication

Spa finally showed up two months late. Zero communication on their part. I had to call each time. It took dozens of calls to get a person. Once it showed up the cover clips and chemicals were missing. All these people want is your money. They claim to not have the bandwidth to communicate with their customers about back orders but they have no problem sending them continuous advertising on other products to purchase. Back orders happen, but don’t tell me there is “nothing you can do,” because there certainly is. Simply communicate with your customers. Most people are reasonable. Buyer beware.

Date of experience: Jul 25, 2020

Extremely misleading business practices! Buyer beware!

I ordered a spa on MAR 31 to give my wife and children something to enjoy during the trying times that we as a nation are presently in. The spa showed “in stock, shops from warehouse in 24-48 hours”. I called on April 9th as I still had t seen shipping info, which I wasn’t overly concerned about since I expected “some” delay due to the pandemic. I was informed that I hadn’t selected the $199 quick ship option therefore the spa order was sent for production in FL and would ship in 3-4 weeks! Not once on any screen that I saw was this mentioned and I consider myself a fairly savvy shopper. I asked to have a supervisor call me. Still waiting. Buy local and avoid these snakes!Update: I’m grateful my review got noticed by the company, but it should not be that difficult to find the order I placed especially since I gave dates in my review. At any rate, I would email the company but no email is listed on the website and since my purchase my replies to my order email, attempted chats on the website and phone calls have gone unanswered. My spa showed up on the 23rd of APR. the chemicals that I included on the order (over 3weeks ago) still have not. My repeated attempts to get that cancelled (had to buy chemicals locally) have not been fruitful. Considering filing with my credit card company at this point.Update #2: The business contacted me upon seeing my review and I got a refund for the chemicals that did not arrive. Ultimately I got the product I wanted but had to wait much longer than anticipated. If you know there “quick ship fee” going into the transaction it might not be a terrible place to buy. Overall, I felt that their practices were misleading and I probably would not recommend using them. Upgraded to 2-stars.

Date of experience: Apr 09, 2020

Love the hot tub

Love the hot tub, communication could be a bit better

Date of experience: Mar 11, 2020

I was hesitant ordering a hot tub…

I was hesitant ordering a hot tub online. Clearwater made it a great experiance. I was informed of the progress and shipment of my hot tub. They used an excellent shipping company. I live in a rural area and was concerned about the delivery. It arrived to my house with no problem. The packaging was great to protect the spa. This is my first hot tub, so I have been tinkering with the chemicals for the past couple of days. This evening I tried it out. Worked great!

Date of experience: Mar 05, 2020

Mindy did a great job for us

Mindy did a great job for us , we have had two conversations with her and all questions were answered.

Date of experience: Mar 01, 2020

They are unique

Date of experience: Mar 01, 2020

great service

I was impressed that the order came so quickly.

Date of experience: Mar 01, 2020

Very easy company to work with

Very easy company to work with. Our spa was shipped as promised and would have been here earlier than anticipated if the transfer company had delivered on time. We have only had our spa for 2 months and love it. We would definitely purchase from Clearwater again.

Date of experience: Feb 29, 2020

Came on time

Came on time. Installed quickly. Works great. Love it.

Date of experience: Feb 29, 2020

PeopleLikeClearwater.Com is the BEST

I purchased my spa through a Google search and found PeopleLikeClearwater and it was the best decision I ever made! Was nervous about ordering from a company I had never heard anything about, but everything was PERFECT. I ordered online and from the first day I received emails on the purchase, on set up, on delivery and more. My spa arrived when they said it would. Have had it up for a month and it's perfect. I also had to ask them a question and used the online CONTACT US and they got right back to me. Oh and I even received a handwritten Thank You card from them! What a great place to buy a spa. I would highly recommend this company! Thank You!

Date of experience: Feb 29, 2020