Review Time
The spa arrived in great shape. Four weeks from order date. Delivery guy was great. We are up and running. Very relaxing and the envy of our neighbors. Believe they may be slipping in while we are out ! Looking forward to years of enjoyment.
We purchased a 2-person hot tub online in mid-Dec 2019. That transaction was simple/issue free/much like any other item purchased online. Unfortunately, what followed were zero communications. For a several thousand dollar purchase, I expect a follow up email confirmation detailing what was ordered and when to expect delivery. 20 days later, I called to confirm receipt of the order (they did receive it) and requested expected delivery day. They were unable to provide an expected delivery day ... 20 days after the hot tub was ordered. Within 10 more days, we were given a call by a local delivery company and successfully scheduled and received delivery of the hot tub. The hot tub is of good quality and a good value. The communication process was poor which is the reason for the 2-star rating.
Received our hot tub on 12/19, filled it and turned it on and the jets won’t work. Reached out to Clearwater and we were told to contact the manufacturer. My husband has spent over 84 hours trying to get this to work. Contacted Clearwater as we are still in the 30 day return period. They said we couldn’t return it because it doesn’t work!! Are you serious? You can sell a hot tub that doesn’t work but won’t stand true to your word?
Unimpressed. Purchased “blemished” hot tub which was supposed to be in full working order. Hot tub arrived and wouldn’t heat fully. Company directed me directly to Aquarest and took no responsibility for spa that arrived in non-working order (site says spa was tested and fully functional... it wasn’t). The company passed the buck to the manufacturer who only provided support by makings suggestions on how to fix it ourselves none of which worked. We’ve tried all suggestions and now stuck with a hot tub that kind of works. I’m going to have to hire someone to diagnose and fix it with no reimbursement. I can see how this could make sense if the product stopped working a month after purchase, but it never worked. I saw no desire from the company to Take responsibility to fix an issue that stemmed from them sending me a defective non-functioning product. Really? I wouldn’t trust this company. They will sell you a defective product and then leave you out in the cold (literally) as they tell you it isn’t their problem.
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We firmly believe that lasting connections with our customers is at the heart of what makes our business successful. This foundation has led us to become one of the nation’s largest independently-owned retailers for spas & hot tubs in the country.
We sell Spas and Hot Tubs with Free curbside delivery anywhere in the continental United States. We are striving to be the best online spa purchasing experience.See more
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