Review Time
Bought a so-called "orthopedic" Cloudio mattress from Pepperfry. It was fine for about a year, but within 2 years, it became a soft, saggy mess. Zero back support, zero quality.It came with a 7-year warranty, but guess what? When I raised a complaint, their response was, “This is normal wear and tear.” Normal?! For an orthopedic mattress?And their customer service? Absolutely pathetic. Kevin from their escalation team was not just unhelpful, but downright rude and arrogant. No resolution, no courtesy, no accountability.Honestly, I feel cheated. Pepperfry sells you big promises, but if something goes wrong, you're on your own.Never again. I won’t spend a single rupee on this company ever again — and you shouldn’t either.
Supplied damaged product. Even after complaining multiple times to their customer support and writing emails, no resolution and no one gives proper answers. Keep shifting the blame to their product supplier. Their support is pathetic and the executives don’t give any proper answers.
purchased a premium sofa from Pepperfry with high expectations, but the quality has turned out to be extremely disappointing. The materials used are clearly substandard — within a short period, the cushions lost their firmness, the fabric started wearing out, and the frame became unstable. This is absolutely not what you expect when you pay for a “premium” product.To make matters worse, the sofa was still under warranty when the damage occurred. However, when I reached out to Pepperfry customer support, they refused to acknowledge the issue and denied any repairs or replacement. Their customer service was unhelpful and dismissive, offering no real solution.Overall, I feel let down both by the poor product quality and the lack of responsibility from Pepperfry. I would strongly advise others to think twice before making any major furniture purchases from them. Not worth the money or the hassle.
purchased a bed from Pepperfry (Arthamart, Noida Extension). The product quality is very poor. The floor ply is not fixed and keeps moving, and even the bed box cover is loose. I spent more than ₹12,000 but the bed is completely different from what was shown in the showroom. Customer care also refused to help, saying “it is like this only.” Very disappointed with Pepperfry’s misleading sales and poor quality.
Claim your business profile now and gain access to all features and respond to customer reviews.
