Review Time
- Purchased a 6-seater dining table. - After 2 months, a manufacturing defect was found. - Claimed warranty; the company agreed to replace as it was not repairable. - Over the next 4 months, I made more than 20 calls and sent the same number of emails. - After 4 months, they delivered a replacement product that was even more defective. I refused to accept it, and they took it back. - Later, they asked me to send photos and videos of the defective product (which they had already taken back). - I managed to send only 2 photos taken during installation. - They closed my warranty request because the photos were sent after 2 days. - I emailed again; they reopened the request but asked for the same photos once more. - The cycle of calls and emails restarted, with no resolution. Additional Issues: - I received multiple calls during work hours, causing disturbances. - I even had to take half a day off from my workplace to receive a damaged product again. Final Note: Please don’t be misled by their colorful website, fake discounts, and false warranty promises. This has been one of the worst companies I have ever dealt with.
I bought a Compact Dressing Table hoping for a straightforward, practical addition to my bedroom. The modern design is excellent for maximizing space, which is beneficial for smaller areas. The mirror is clear, and the three side shelves are useful for holding small cosmetics. However, the assembly was challenging, and it only works properly after considerable manual adjustments.
This has been my most disappointing shopping experience with any furniture marketplace. The product quality is shockingly poor and far from what was advertised. Customer service feels unresponsive and uninterested in resolving issues. Delivery was delayed multiple times with no clear communication or accountability. Overall, I have lost trust in this company and would advise others to avoid making purchases.
I’m genuinely amazed at how disorganized this brand can be. They entice you with furniture that’s “in stock” online, but once you pay, the delivery date gets pushed to a vague future date, with no option to cancel. Then, you receive a flood of emails and SMS updates about delivery, scheduling, and rescheduling—everything except actual on-time delivery. When your long-awaited item finally arrives, it’s damaged from transit. And they’ll send someone to 'fix it' after another week of waiting. Their products aren’t cheap, though the premium ones are decent. But the logistics? A total disaster. When a brand can’t deliver as promised, it’s no surprise they lose customers.
I had a wonderful shopping experience! The website is user-friendly, and there is a vast selection of furniture available. My order arrived on time and was well-packaged. The dining table I chose looks elegant and feels durable. Customer support was responsive regarding delivery updates, making the entire experience smooth.
I bought a Compact Dressing Table, expecting a simple, functional addition to my bedroom. The design is modern and space-efficient, which is great for smaller rooms. The attached mirror is clear, and the three small side shelves are practical for cosmetics. However, the assembly was difficult, and it only works well after significant manual adjustments.
I ordered 15 pieces of furniture, but the delivery dates were changed arbitrarily. Notifications were sent via auto-generated messages, which were marked as spam by my service provider. This led to further arbitrary rescheduling of delivery repeatedly.
I absolutely love my new office chair! The quality is exceptional, and it arrived right on time. The ordering process was straightforward, and I appreciated the timely delivery updates. Customer service was polite and quick in addressing my questions. It's rare to find such a smooth and reliable online furniture shopping experience. I will definitely shop here again!
This is one of the worst merchants I have encountered. For the past two months, they have been unable to replace a leg stand for a six-seater dining table, despite my sending numerous images and videos. This ongoing issue has affected my peace of mind, especially with little toddlers in the house.
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