Review Time
I popped into The Phone Box recently, and honestly, I’m so glad I did. The team there couldn’t have been more helpful. They treated me like an actual person, not just another sale, which is rare these days!
They took the time to listen to what I needed, explained everything in a way that made sense, and never once pushed me toward something I didn’t want. You can tell they really know their stuff — and they genuinely enjoy helping people.
I walked out with the perfect phone, all set up and ready to go, and I didn’t feel stressed or confused like I usually do after dealing with tech. It was just a smooth, friendly, and honestly enjoyable experience.
If you need a new phone, repairs, or just proper straightforward advice, I’d 100% recommend giving The Phone Box a visit. They’ve definitely earned my trust — and my future business.
I popped into The Phone Box recently, and honestly, I’m so glad I did. The team there couldn’t have been more helpful. They treated me like an actual person, not just another sale, which is rare these days!They took the time to listen to what I needed, explained everything in a way that made sense, and never once pushed me toward something I didn’t want. You can tell they really know their stuff — and they genuinely enjoy helping people.I walked out with the perfect phone, all set up and ready to go, and I didn’t feel stressed or confused like I usually do after dealing with tech. It was just a smooth, friendly, and honestly enjoyable experience.If you need a new phone, repairs, or just proper straightforward advice, I’d 100% recommend giving The Phone Box a visit. They’ve definitely earned my trust — and my future business.
Wouldn’t recommend for the following reasons : quoted £300 for “good condition” and like majority of views read my device was in really good condition odd mark here and there but always had a screen protector and case on. Yet according them it had the following wrong apparently Diagnostics: Poor Battery Health: More than 500 Cycle Charges – (674 CC) – Report available upon requestDiagnostics: Telephoto camera quality fault – Dark spots appearing on camera – Report available upon requestVisible scratches and chips around housing – Images available upon requestVisible scratches around the rear camera rings – Images available upon requestDiscolouration on back glass – Images available upon request.Battery I agree with it’s a second hand phone but the rest I don’t and no images where provided they “revised” the offer by half £150 refused they then raised it to £175 refused this also the following day received a call from a lady who was really polite but I had the same scenario as every review on here she raised it to £200 started off by saying it just missed the “good criteria” I refused the £200 which to then said it would be classed as broken criteria and the price they where offering was only for “parts” yet apparently as above all the parts and main parts apparently weren’t any good ?…said I would like the device returning she went onto say she could try add her mark on the quote and she would email me the final revised offer of £235 or details to pay for the return of my device of £10.I finally accepted the £235 because to be honest I was wary of getting my device back after reading others I’ve used another company twice Fonebox they have never knocked a penny off before and always had a good experience should of stuck to what I knew , having said that after accepting the £235 it was in my bank within a few hours but I would avoid this company and its dirty tactics !!
This is the second time I’ve used this company can’t fault them in any way . I always pay for next day delivery so I know the company definitely gets my phone . And the same day they receive it my money goes straight into my bank with no quibble . Highly recommend so much easier that been mucked around on Facebook etc
I sent my iPhone 15 Pro Max to this company after being quoted £510. As soon as they received it, the offer mysteriously dropped to £400. The phone was in immaculate condition apart from a small scratch on the camera frame — something Apple themselves inspected and confirmed had zero impact on the lenses, picture quality or zoom.Their second excuse was a supposed scratch on the screen. That simply wasn’t there when I sent it. The phone had a screen protector on for its entire life, and I even filmed the device before shipping it to document its condition.When I declined their revised offer, the communication stopped. I had to chase them by phone, only to hear the same canned script other customers have reported. They claim to have CCTV of the unboxing, yet I’m now fully expecting them to return the phone with a scratch that wasn’t mine — and I’ll likely be charged for the privilege.In my view, this company operates in a way that feels anything but trustworthy. I’d strongly recommend taking your business elsewhere. There are far better, more reputable options.
Phonebox were a terrific company to do business with as they ended up buying 2 separate mobile phones from me at the same time for the best prices that anybody had offered me for them after searching for quotes on all the usual “Compare The Prices” websites that listed their valuations at the very top of their findings. And just as other reviewers have mentioned, they also paid me the full amount for both phones not only on the same day that they’d received them, but literally within no more than a few short hours after Royal Mail had notified me that my package containing the 2 phones had been delivered to them! I was particularly impressed by the very personal & attentive customer service that Nicola, who I got the impression was their Customer Service Manager or Higher, provided me with in the run-up to the sale, during it & afterwards with her Excellent After-Sales Customer Service to make sure I left as a Happy Customer, which I was & remain without question! At times one could be forgiven for thinking that I was PhoneBox’s only customer that day, given the amount of time & attention she dedicated to the purchase of both of my phones for a higher price than I ever would’ve thought I could get for both my handsets together in one go from a single Dealer!!! I’m probably going to have to keep buying mobile phones I don’t really need just so I can have one to sell her from time to time just to get another chance to have a good laugh talking to her & exchanging funny anecdotes on the old blower over of all things, buying & selling mobile phones, which normally wouldn’t exactly be a scintillating or even a mildly interesting topic of conversation!!! The next time I have a phone to sell I shan’t hesitate to go straight to Phonebox to do business with them again, as they’ve been the best & highest & fastest paying place I’ve ever sold anything to, & especially after the way that Nicola prioritised & expedited the purchase of my phones & the earliest possible payment of more money than I’d seen landing together all at once & in one go in my Bank Account for quite some time!!! Excellent Service Paying The Best Prices & with Great Customer Service to boot!!! PhoneBox are definitely a Highly Recommended Place to Sell Your Mobile Phones to!!! And Nicola made my day irrespective of the great prices she paid me for my phones. Thank You Very Much for your terrific personal service, Nicola! 🙏 As Arnie once famously said: “I’LL BE BACK!!!” 😎
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
