Review Time
Reading the reviews, there seems to be a pattern of high offer followed by a rejection, low revised price which is then haggled up. £510.50 offered for iPhone 15 Pro Max. Low ball revised offer in the lower £300’s. Settled on £450 as refused to go lower than the highest price offered on Compare and Recycle website. The process was annoyingly frustrating and time consuming. Despite this, we got to a price which was mutually agreeable. Customer Service lady (Fazeela I think), was polite and respectable to talk to. They are obviously well trained but my advice to another in the situation where you’ve got a revised offer, keep at it and keep going until you are happy.
Scam. Offer a highly inflated price to get you to send your phone. Once received they offer a woolly reason why your phone they cannot pay you the quote offered (mine had been charged too many times!) - not sure what is expected from a used phone. They then offer a far lower quote - from £300 to £100 and gradually increase this in the hope that you accept to avoid the hassle of having to sell your phone elsewhere.
I chose PhoneBox based purely on two things; 1. the Trustpilot score and 2. the price offered for my phone. (Which there was similar quotes) Unfortunately, I was low balled by £110 less than the original valuation. From reading Trustpilot reviews in detail this is clearly their strategy. Despite dealing with a polite young lady, I was offered and agreed a revised offer. Life’s too short to be messing about. Payment received within the day which was a positive.
Sent an Iphone 14 pro max 2 yrs old, quote for good was £393.50 and no option with them for poor condition, The phone was not in poor condition but not perfect either so did expect it to be reduced. Other companies quoted poor condition £290. 1st requote came in at £195 rejected, 2nd requote £225, 3rd requote was a phone call offering £255. I settled at £275. Just be aware that looks like never get anywhere near quotes from compare & recycle.
DO NOT SEND THESE CROOKS YOUR PHONE. Sent mine off to them in immaculate condition. Then they came back saying the screen was broken, battery was crap and the microphone wasn’t working! Bull!! Asked for my phone back and was completely ignored! I STILL haven’t had it back , they won’t answer emails and won’t answer the phone. Thieves
Sent off an iPhone 13 with an estimated price of £185. I sent the phone myself via DPD as wanted it insured, item arrived safe and within a few hours I received an email saying there were some imperfections such as: Marked screen500+ cycle battery count Issues with speaker What followed was an offer of £80, to which i selected decline. I was then sent another email stating a further offer will be sent or steps on how to return. A few hours later and another offer, this time £100. Again, I refused and had the same email as previous. After a few hours I received a call from them directly to discuss my price and steps on how to proceed. I stated I would not accept their offer of £100 and that unless they can improve it by a good margin then to return it. After them trying to explain all the issues and saying the original price given is just a "guide" they went away and spoke to their warehouse. After 5 minutes on hold they came back to say they had a "spare" battery from another phone to put in this one and that the original marks on screen were not as bad as thought but still needed attention so on that basis they can now offer £140. I was selling this phone on behalf of someone else and they were happy with the £140 so it was accepted and the funds hit our bank account the same day. Overall, I wouldn't say I was happy or not happy with the service but I would point out that offering £80 and then a few hours later £140 doesn't sit right with me and for that reason I wouldn't use again.I would proceed with caution then using this company, although it seems that most companies in this industry use the same tactics and prey on the weak.
Not happy with the way the customer service representative handled our conversation after I rejected their revised offer. Wouldn’t listen to me and was totally conceited in her approach.Update since posting this a representative reached out and offered my £10 good will for the service. I didn’t change my trustpilot and they didn’t give me the £10. Not only illegal but shows they cover up bad service. Have messages as proof- do not use!
Sold my phone to these dodgy people as damaged. Was offered upto £260. Sent phone off in timely manner. Received a call from a lady today stating that the phone was damaged beyond repair and they can’t offer anything for it. So the option was to recycle with them and they keep it or I pay the £10 return charge. I opted to pay the charge. But then she offered to buy the camera parts from for £55, I said na it’s okay I’ll just pay the charge and fix the screen myself, the screen has a crack on it with one dead pixel ! A replacement will fix all that. I told her how much I was quoted to repair the screen, she then offered me £5 above that price. If I hadn’t of stood my ground, I would have ended up with absolutely nothing for it. Steer clear and try to sell yourself on places like eBay or gumtree. Lesson learnt for me !!
I chose this company based purely on two things; 1 the reviews on Trustpilot and 2 the price offered for my phone. Unfortunately the price was knocked down, however Rob called me to talk through the reasons why and we managed to come to an agreement on price. Even though it was below what I expected, I would use this company again.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
