Review Time
Very Reliable Company to deal with, after checking reviews, I contacted Phone Box using telephone no. suppliedFeeling comfortable that I had made the correct choice I posted Phone on Monday and Phone Box confirmed receipt off phone Wednesday,phone was tested and full amount agreed was paid into my account Early Evening on Wednesday Excellent serviceI would have no issues dealing with this company again
Had a price of £335 to trade in my iPhone 14 once they had received it they said that there were problems with it a revised the price to £190. They said there was damage to the back camera and that the microphone had problems. I email and asked them to send it back to me as I didn’t agree with what they were saying and I had taken pictures and a video before I posted. I received a phone call which he then revised the price to £223 I told him I had already sent it to another company that had offered £300 and that I hadn’t accepted so asked him to just return it. He WhatsApped me some pictures while I was on the phone when I questioned if it was even my phone he sent me a video that was my phone but did show me the apparent damage to the camera.i told him again just to return it to me to then be told that I needed to pay £10 to have it returned so he could offer me £290 and then I wouldn’t have to pay for the return so I would get the £300 the other company had offered. I asked him again to just return it to me he asked if I was willing to loose the sale over £10 when I refused as it was the same as the other company had offered I told him I hasn’t accepted the other companies offer as I wasn’t happy with it as the phone was in great condition so I would just have the phone returned. He then said he would send me the bank details for me to send the £10 and to message him when I had done it. I sent the £10 and messaged and received a call from him a couple of minutes later to say that in the meantime his manager had agreed for him to “take the hit on it “ and give me £330 and my £10 back. I agreed as I couldn’t be done with the hassle of sending it to someone else and it was now only £5 of the original price, if my phone was in the condition they stated why would they now agree to pay me nearly the full price when I was even paying the return postage. So be aware that this could happen if you use this company. I got what I wanted in the end but wouldn’t use them again.
After trying a different company who didn’t answer emails or phones, it was refreshing at how quick easy and personal PhoneBox was to deal with. Up front and honest. Nicola was professional and efficient. Based on my experience I would recommend PhoneBox.
Every phone company including PhoneBox will always try and knock you down on price to start with. But what makes PhoneBox one of the best is they are happy to get in contact and come to an agreement on a price everyone is happy with. I had the pleasure of dealing with Nicola. Unbelievable customer service, without her I probably would have had the phone returned. She done a great job 👏🏼
Really professional company, everything is such an easy process. I sent via special delivery so I was insured, they received it the next day and then sent the offer the following day. I did decline the first offer and after speaking to Bob they gave me a reasonable counter offer which I accepted. Thanks guys, very easy process
I’ll be honest hand on heart I can say this company gave me the best customer service I’ve ever came across. There was a matter I was upset about, Bob gave me a ring and solved the matter in the instant. He didn’t only solve but made it better. Managers from phone box, if you are planning on promoting, promote my man Bob, he really deserves some sort of a promotion after today.
Very polite and efficient.Package arrived promptly and everything was easy to return.Spoke with two members of staff during the process, both very good at their job. Following revisions of initial price we were all able to agree on one and the payment was immediate.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
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