Review Time
The Manager of Hinckley Leisure CentreI am writing to bring to your attention the outstanding assistance I recently received from a member of your staff, Ellise. While experiencing difficulties with the newly introduced booking system, Ellise provided exceptional support, demonstrating a high level of professionalism and commitment to customer care. Her willingness to go above and beyond to resolve my issue ensured a smooth and positive outcome. I believe such exemplary service deserves recognition and reflects very well on your organisation.
I’ve been swimming at the Malden centre for around 30 years, always in the early morning lane swimming sessions. These always used to be a pleasure but over the past year the 6.30 slot has become increasingly unpleasant and very busy. They have swimming clubs several mornings a week and on these days limit the number of bookable swimming sessions to 20 but there are always more than 20 in the lane swimming lanes…presumably because there is no one on reception any more to check that people just don’t walk in (you could easily swim for free here). Lane discipline is not enforced by the lifeguards,people do fast crawl in the medium lane because the fast lane has been so restricted in size. Last week I arrived and in a reduced lane session where there are 20 spaces available there were 24 people in the pool…how does that work? Seriously thinking if finding somewhere else to swim.
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We are Places Leisure, a leading leisure and wellness partner delivering fitness, sport, health and wellbeing. We primarily work with local authorities to deliver the health and physical activity outcomes that make a difference to the lives of people and their communities; it’s about more than just operating facilities.
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