Review Time
I have had the wrong POD fitted as the engineer read the wrong job number. I now have to keep the wrong one or arrange a swap and already had to take a days leave today from work to have this fitted in the 1st place. Ordered one with cable but apparently have the other version fitted now. Only discovered error when I emailed to ask where charging cable was !
John patiently followed the processes to identify the issue with my wifi connection and podpoint at home.Using his clear instructions we identified how to rectify the problem and reconnect to the app/wifi correctly.He was as delighted as I was, when the issue was resolved.
I was kept informed at every stage of the process and it was great being given a time slot for the installation and turned up early. The installer was very professional and explained how to use the unit and the App thoroughly. Very pleased with the service.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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