Review Time
Paid up front for supply and fit but had terrible trouble getting the installation done. Pod cancelled the appointments on four occasions, either on the date the installation was due to be done or the day before. The reasons for cancellation were stated to be owing to the engineer being ill (twice) and parts not being available (twice). I complained through their official channels and the installation was finally done on the fifth appointment. I would have scored Pod a “one”rating but gave it a slightly higher score owing to the professionalism of the engineer who did the installation. He was neat, tidy and pleasant.
We were kept up to date with the progress of our installation with clear communications from the team. On the day the technician Aaron Shah was incredibly professional, knowledgeable about the product and friendly. He explained each step of the process clearly and was able to answer questions. Aaron left the areas clean and tidy. An excellent service and would recommend.
Many thanks to Carmen Beukes, PodPoint Customer Service Executive. She was exceptionally helpful, both through her technical expertise but also through her patience and communication skills. She went the extra mile to resolve the problem and also took the time to follow up. Her input, and her professionalism was greatly appreciated. Thank you.
My Pod point stopped working but I was able to arrange a service appointment quickly after exchanging emails with a customer representative. The service engineer fixed the problem (replacement PCB) on the first visit and then arranged a follow-up visit to replace the front plate of the Pod Point, which was slightly damaged. The service engineer was friendly and helpful and arrived well within the 11AM-4PM window agreed both times.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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