Review Time
My charger was installed on the 20th March, it worked for a total of 4 minutes before it completely died. POD point have a shocking level of service, repeated calls, no clear escalation beyond “we’ve raised a ticket” no contact number for the technical team, no escalation and no reply to numerous emails or my complaint.I’m without a working charger and they’ve refused to come back and fix it, my “nearest appointment” is 4 weeks from the install date and I’m expected to take another day off work. I was told id be called back Friday by Ali, who they reference in their reply- they haven’t bothered to contact me. When I called customer services and said please can this be escalated they hung up on me. It’s impossible to get any reasonable response from them once you’ve paid.Avoid and use a company able to fit a working charger.
Installer was great, did a great job, no hassle, fitted, showed how it works and the app is easy to use! Considering I was going to go with ohme at first I’m glad I didn’t as they wanted an extra £800 to install it on top of the standard charge. Well done pod point 👌🏻
I have been unable to remove my charger from the holder on the wall. The supplier who fitted it just over six months ago could offer no solution. Got through Pod Point very easily and a competent person talked me through the fix, push it in hard while holding the grip upwards for a while, then remove it in the usual manner.Great service.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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