Review Time
Awful company to deal with. Our 4 year old charger developed a fault and so we approached POD to supply a new one. The level of customer service was nothing short of abysmal! The phone lines disconnect or you find yourself repeating the same details over and over. Emails go unanswered and then they close your “ticket” without a resolution. Absolutely shocking. Will take my hard earned cash elsewhere. Would give zero stars if I could!
Home charger stopped working 2 weeks ago. Contacted pod point who stated that they should be able to fix it remotely rather than buying a new charger. However, since then, no communication. Keep chasing for the remote solution but nothing back from pod point other than they will be in touch.Have now spent over £200 in past 2 weeks on charging elsewhere. Now looking to buy a new charger.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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