Review Time
Technician called to say he was on his way and was quite early. Very pleasant young guy. Has done a very tidy job, left no rubbish or mess, he explained how the system worked and he showed me what he had done. Excellant work and service.
I called to speak to someone about the fact that the charger I used was still charging my card long after I had disconnected from it and left, my call was met with reassurance that I would only be charged for what I had used, and email evidence was sent to me to confirm and reassure further, excellent customer service.
I rang the overseas call centre this morning and the staff were nothing but rude, pushing the problem onto the admin in the company. The call lines in the call centre are very delayed and the staff are the rudest call centre I have ever spoken with. If one profile was set up incorrectly in the system, there seems to be no way to fix a simple problem or reset. E Mail response is also equally poor. Pairing with a commercial charger should be easy and straightforward with UK based customer support not rude overseas support who do everything in their power not to find a reolsution and repeat the same messages.
I am writing to formally raise a complaint regarding the service I have received, which has been extremely disappointing from start to finish and remains unresolved.There have been multiple changes to installation dates, inconsistencies in the information initially provided, and a clear lack of communication throughout the process. Emails have gone unanswered, and phone calls have resulted in being passed between representatives without any resolution. This has caused significant inconvenience and frustration.As a result of these ongoing issues, I have now had to arrange an additional day off work to accommodate another visit. This is far from ideal and should not have been necessary had the service been managed professionally from the outset.While I would like to acknowledge that the engineer who attended was excellent and carried out their work to a very high standard, the overall service experience has been unacceptable. I am currently paying for a service that I am unable to use, which is simply not acceptable.I would appreciate this matter being treated with urgency to ensure the issue is fully resolved during the next visit. Additionally, I expect a clear explanation of what has gone wrong, along with appropriate compensation for the inconvenience caused
Claim your business profile now and gain access to all features and respond to customer reviews.
Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
autopartsfair.com
autohuset-vemmelev.dk
schmiedmann.dk
thedentman.co.uk
cdmsport.life
thorpecarcentre.co.uk
safetagtracking.com
dg-autosale.com
ltctyres.co.uk
www.calicamper.co.uk
