Review Time
So Pop In A Box for anyone who follows my reviews will see are very much one of my "go to" retailers due to various factors , price .. delivery ... service etcI fully appreciate that issues happen and thankfully I very relaxed about stuff as ultimately there are much bigger issues going on in the world than issues with small plastic toys My recent experience was that PIAB had miscategorised 3 items out of my 12 pop sub and incorrectly sent me a plush and 2 keychains. No fear .. i messaged the CS team via instagram and spoke to the ever wonderful Jade who after some initial triage resolved the matter promptly and very professionally. Thank you as always PIAB and specifically Jade !!!Paul
Usually, I don’t leave reviews, but my experience has been absolutely awful and I feel the need to.I made an order 07.01.2021 for a Funko pop. I waited until 08.07.2021 to receive the wrong item. Firstly, I didn’t think anything of it, errors happen, it was fine, and I contacted customer service and they organised a refund. On 19.08.2021, I got another item in the post and, once again, received the WRONG item. It was incredibly frustrating and I contacted the team once again, organised a return, etc, etc. On 26.11.2021, I contacted them again, after three months of hearing nothing from them and not receiving any form of contact about my return safely being sent back and when they thought I would be getting my item. All they said was that I would get an email when it had been dispatched. By 05.01.2022, I’d had enough. It had been almost a year and I still wasn’t anywhere closer to getting my product. I asked for a refund, which they said would go through in 3-5 business days. I still haven’t received my refund, and I’ve had to contact them again.It’s all been such a headache, and as someone who has always got my funko pops from there, they’ve definitely lost a customer. I’m so disappointed on how they’ve treated this situation and how poorly it has been handled, alongside the lack of communication. I managed to find the Funko I wanted on eBay, brand new, for a cheaper price and just ended up getting it on there.
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